Revenue Manager/Assistant Revenue Manager

JOB OVERVIEW

The Revenue Manager or Assistant Revenue Manager will assist the Revenue Director in managing revenue operations and support the day-to-day activities of the Revenue Management team.

RESPONSIBILITIES

Revenue Management Operations

• Proactively identify revenue opportunities and risks that can add value to the hotel's overall performance.

• Support Group and Meetings & Events (M&E) pricing strategies to drive room revenue performance and contribute to a positive Total Revenue Per Available Room (TRevPAR) approach.

• Support the day-to-day handling of revenue enquiries, processes, best practices, and pricing for hotel rooms, ensuring that all enquiries are maximized for revenue opportunities and supported by a robust revenue strategy.

• Develop and refine effective measurement tools and mechanisms to enable clear performance benchmarking across all revenue streams.

• Assist with forecasting, budgeting, and reporting across all revenue streams.

• Work with the Revenue Director and Revenue team to develop and implement annual revenue strategies and drive key activities to achieve revenue targets.

• Provide market insights and analysis to support rate strategies and negotiations across all market segments.

• Regularly review revenue distribution channels to ensure appropriate hotel positioning, rate parity, information accuracy, and competitive positioning.

• Assist the Revenue Director in managing relationships with revenue representation and distribution partners.

• Support the performance management of the Reservations team through regular feedback, performance reviews, and maintaining up-to-date employee development plans.

• Assist with recruitment and succession planning for the Reservations team.

• Conduct feasibility studies and ad-hoc commercial analyses as required.

• Keep key stakeholders informed of the hotel's commercial performance and revenue-related activities.

Administrative & General

• Submit accounting documents as and when required.

• Maintain all administrative procedures implemented by General Management.

Other Responsibilities

• Undertake ad-hoc office duties and other projects as assigned.

• Participate in revenue committees and task force assignments.

QUALIFICATIONS & REQUIREMENTS

• Minimum bachelor's degree in Hotel Management or a related field.

• At least 2 years of experience in Revenue Management, preferably with supervisory or leadership experience.

• Intermediate to advanced proficiency in Microsoft Excel.

• Excellent knowledge of other Microsoft Office applications.

• Advanced knowledge of hotel distribution systems and in-house systems (PMS).

• Strong analytical and problem-solving skills.

• Excellent presentation and communication skills.

• Business-level proficiency in both Japanese and English, including written and verbal communication.