Receptionist - Oncology Services
$16.89 - $25.33
Entry
Freeport, IL, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- Previous medical reception or reception experience is preferred.
- Basic knowledge of keyboard skills and medical terminology is preferred.
- Basic knowledge of Epic is preferred.
- Good interpersonal and written communication skills.
- Some independent judgment is required, with alternatives limited by standard practices or procedures.
Responsibilities
- Answer incoming telephone calls, determine callers' purpose, forward calls to appropriate personnel, and route Epic messages to nursing and providers as appropriate.
- Retrieve voicemail messages and forward them to appropriate personnel.
- Answer questions about the organization, physicians, and available services, providing callers with addresses, directions, and other information as appropriate.
- Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
- Monitor visitor access and issue passes when required.
- Receive, sort, and route mail, and maintain and route publications.
- Order, receive, and maintain office supplies.
- Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
- Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Perform other clerical duties as needed.
- Schedule patient appointments.
- Complete electronic medical records registration check-in processes in Epic.
- Load, verify, and update patient demographics.
- Scan, load, and verify insurance coverage.
- Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning.
- Review all alerts in Epic and refer patients to a PFC when necessary.
- Collect copayments and other self-pay obligations when required and post them in Epic during patient registration.
- Provide patients with an estimated self-pay obligation when appropriate.
- Perform cashiering functions and online payment posting within Epic.
- Process payments and deposits in accordance with the Cash Handling Policy.
- Complete the daily closing report and balance the individual cash drawer at the end of each day.
- Perform the daily petty cash count in and out and record it appropriately.
- Assist patients with MyChart signup and activation.
- Reply to MyChart messages in a timely manner and close messages when complete.
- Safeguard patient privacy and confidentiality in accordance with MHS policies.
- Prepare routes daily for upcoming appointments for frontline registration.
- Review daily work queues and correct identified patient registration errors.
- Use Epic waitlists based on provider preference.
- Review and update no-shows and cancellations for the day.
- Use Critical Moments of Service techniques and standards.
- Ensure reception and lobby areas are well maintained and clean.
- Work flexible hours and overtime during peak hours if required.
- Work in alternate locations if required.
- Perform other duties as assigned.
Desired Qualifications
- A high school diploma or equivalent.
- Previous medical reception or reception experience.
- Basic knowledge of keyboard skills and medical terminology.
- Basic knowledge of Epic.
About the company
Mercyhealth operates as an integrated health system that combines hospital and clinic care with post-acute services and its own insurance plan. Care flows through a connected network where patients access services at hospitals, clinics, home health, hospice, pharmacies, and other settings, with clinicians coordinating treatment across the full journey. Its model links clinical care with an owned insurer to simplify access, align technology, and provide consistent care across settings. The goal is to give exceptional health care close to home and make lives better for patients and families by improving access, outcomes, and the patient experience.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Rockford, Illinois
Founded
N/A
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Simplify's Take
What believers are saying
- September 2026 Crystal Lake urgent care relocation improves referral capture and convenience.
- June 2026 Beloit pharmacy and 11-pharmacy network deepen recurring patient relationships.
- March 2026 MD-1 blood products strengthen trauma reputation across rural Illinois and Wisconsin.
What critics are saying
- August 2026 EEOC settlement exceeded $1 million, exposing weak accommodation controls.
- Freeport integration can distract leadership and trigger physician, nursing, and IT retention losses.
- Persistent reimbursement pressure and staffing shortages threaten multi-site margins and long-term independence.
What makes Mercyhealth unique
- January 2026 FHN acquisition expanded Mercyhealth into 100-bed Freeport coverage.
- August 2026 Vitea partnership embeds healthcare-specific AI governance across hospitals and care sites.
- June 2026 Aquablation launch and MD-1 blood products show high-acuity clinical differentiation.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Paid Vacation
- Parental Leave
- Professional Development Budget
- Tuition Reimbursement
- Certification Reimbursement
- Training Programs