A bachelor's degree (four-year college or university) in marketing, public relations, a field of science, or a similar area of study.
At least one year of experience in an Organ Procurement Organization (OPO).
Proficiency in Microsoft Office programs.
Must adhere to and remain in full compliance with the OPO’s Motor Vehicle Driving Policy, including the Motor Vehicle Records and Driver Safety policy PC.334.
Responsibilities
Follow policies and procedures to ensure compliance with rules and regulations from governing and regulatory agencies.
Participate in Donation Development responsibilities for Association of Organ Procurement Organizations and Centers for Medicare and Medicaid Services inspections and accreditation.
Participate in departmental fiduciary responsibilities.
Participate in planning and implementing a strategic plan for Donation Development.
Participate in developing hospital policies and procedures to ensure compliance with rules and regulations from governing and regulatory agencies.
Establish and maintain effective working relationships with internal clients, including department management, the OPO management team, and staff in other departments; hospital staff in the OPO Donation Service Area, including senior leadership and key physicians and surgeons; transplant center and laboratory personnel; and other key community personnel.
Serve as liaison between the OPO and hospitals.
Conduct routine hospital visits and develop relationships with hospital personnel according to current standards of practice.
Ensure needs assessments are conducted at OPO Donation Service Area hospitals.
Develop and implement written plans based on assessment results, ensuring plans are shared with and approved by key hospital staff in a timely manner.
Generate and evaluate statistics and reports according to current standards of practice to assess needs, and inform hospital personnel when a hospital is not in compliance with organ donation laws and regulations or does not meet standards.
Ensure development and maintenance of tracking tools to monitor hospital profiles, including key contacts and information.
Complete monthly goals on time, including keeping database and reporting systems up to date.
Respond to real-time case activity according to current standards of practice.
Participate in TOAST calls according to current standards of practice.
Address issues identified on cases.
Participate in referral management with Organ and Family Services staff as assigned.
Provide on-site support during referrals and donor cases as assigned, and keep key donation champions informed of case progress.
Assist with cases pending authorization, during donor management, and before and after recovery.
Communicate with Administrators on Call and provide updates while onsite.
Complete real-time iTransplant documentation and all other required documentation in a timely manner.
Conduct hospital surveys and post-donor surveys to obtain feedback from hospital staff, and provide survey results to hospital staff.
Conduct on-site after-action reviews with hospital personnel after donor cases according to current standards of practice, and deliver outcome letters.
Plan, develop, create, and implement education programs and process improvements for hospital staff, physicians, and other healthcare professionals to ensure compliance with donation regulations, including communication, education, PowerPoint presentations, brochures, libraries, hospital programs and events, new nurse orientations, and continuing education programs for all non-organ-producing hospitals.
Represent the OPO at public events requiring a speaker or guest with clinical knowledge, as requested.
Participate in OPO committees, special functions, and community events as needed.
Participate in external organizations such as The Organization for Transplant Professionals, Centers for Medicare and Medicaid Services, United Network for Organ Sharing, and the Association of Organ Procurement Organizations as assigned.
Promote team unity and leadership by example, mentor new staff, and perform additional duties and projects as assigned by the department manager or director.
Perform other duties as assigned.
Desired Qualifications
Hospital Development or Donation Development experience.
Experience with website development and management, including WordPress.
Description
This position is for weekend shifts only
POSITION SUMMARY
The Donation Development Liaison supports the mission, goals, and strategic plan of the OPO by supporting the development, implementation, maintenance, and evaluation of educational and development strategies designed to increase organ and tissue donation. The Donation Development Liaison participates in potential donor referral management together with Organ and Family Services staff.
ESSENTIAL FUNCTIONS
Follows Policies and Procedures to ensure compliance with rules and regulations from governing and regulatory agencies
Participates with Donation Development responsibilities for Association of Organ Procurement Organizations (AOPO) and Centers for Medicare and Medicaid Services (CMS) inspections and accreditation
Participates in departmental fiduciary responsibilities
Participates in planning and implementing a strategic plan for Donation Development
Participates in the development of hospital policies and procedures to ensure compliance with rules and regulations from governing and regulatory agencies
Establishes and maintains a positive effective working relationship with:
Internal clients, including department management, the OPO management team and staff in other departments
Hospital staff at hospitals in the OPO Donation Service Area (DSA) including senior leadership and Key physicians and surgeons
Transplant center and laboratory personnel
Other key personnel throughout the community
Donation Development duties
Serves as liaison between the OPO and hospitals
Conducts routine visits to hospitals, and develops solid relationships with hospital personnel as established on current standards of practice
Ensures needs assessments are conducted at the OPO DSA hospitals
Develops and implements written plans based on the results of the assessments. Ensures that plans are shared with and approved by key hospital staff in a timely manner
Generates and evaluates statistics and reports as established by current standards of practice to assess needs and inform appropriate hospital personnel when a hospital is not in compliance with organ donation laws and regulations and or does not meet standards
Ensures the development and maintenance of tracking tools to monitor hospital profiles which include key contacts and information
Ensures timely completion of goals monthly including but not limited to keeping all database and reporting systems are kept up-to-date
Responds to real-time case activity according as established on current standards of practice
Participates in TOAST call as established by current standards of practice
Addresses any issues identified on cases
Participates in referral management together with Organ and Family Services staff as assigned
Provides on-site support during referrals and donor cases as assigned; keep key donation champions notified of progress on case
Assists with cases pending authorization, during donor management, prior to and after recovery
Communicates effectively with Administrators on Call (AOCs) and provides updates while onsite
Completes real-time iTransplant documentation and all other required documentation in a timely manner
Conducts hospital surveys and post-donor surveys to obtain feedback from hospital staff and provide survey results to hospital staff
Conducts on-site after-action reviews (debriefing) with hospital personnel after donor cases as established on current standards of practice and deliver outcome letters
Plans, develops, creates and implements education programs and process improvements for hospital staff, physicians, and other healthcare professionals to ensure hospital compliance with donation regulations including: communication, education, PowerPoint presentations, brochures, libraries and other tools. These other tools include: hospital programs and events, new nurse orientations and continuing education programs for all non-organ producing hospitals
Represents the OPO at public events that require a speaker/guest with clinical knowledge, as requested
Participates in the OPO committees, special functions, and community events, as needed
Participates in external organizations such as The Organization for Transplant Professionals (NATCO), CMS, United Network for Organ Sharing (UNOS), and AOPO as assigned
Promotes team unity and leadership by example, serves as mentor to new staff and performs additional duties and projects as assigned by the department manager and/or director
Performs other duties as assigned
Employees must adhere to and remain in full compliance with the OPO’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Requirements
SKILLS & ABILITIES
Education: Bachelor's Degree (four-year college or university) in marketing, public relations or field of science, or similar area of study.
Experience: One year of experience in an Organ Procurement Organization (OPO) required. Hospital Development/Donation Development experience preferred.
Computer Skills: Proficient in MS Office programs Experience with website development and management, including Word Press, preferred.