Adventist Health

Faith-based nonprofit integrated health system

Sr. Customer Care Associate - Full Time, Gastroenterology

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeUkiah, CA, USAIn-person

About the Job

Requirements

High school education or GED is preferred.
An associate’s degree or technical degree, or an equivalent combination of education and related experience, is preferred.
Two years of relevant experience is preferred.
Ability to direct patient and visitor flow, provide general information, and prepare individuals to receive patient care services.
Ability to provide administrative support, answer phone calls, manage office supplies, prepare patient-care documents, and use computer application systems.
Ability to exercise judgment when resolving moderately difficult issues and making recommendations.
Ability to receive required vaccinations as a condition of employment, subject to applicable medical and religious exemptions.

Responsibilities

Direct the flow of patients and visitors within registration and lobby spaces, including providing directions and managing the number of patients and visitors in each space.
Issue visitor badges and direct visitors to assigned rooms.
Maintain visitation restrictions for confidential patients.
Assist patients with accessing services and direct patients who are leaving after receiving care.
Answer phone calls when needed, manage office supply levels, and prepare patient-care documents, literature, and information sheets.
Complete computer work as required, including preparing files, retrieving online and digital resources, and using computer application systems to assist with patient care.
Communicate ideas to leadership to improve operations.
Participate in ongoing cross-service performance improvement teams.
Orient and provide on-the-job skills training to others.
Serve as a point of contact for questions and coordinate responses to customer requests.
Perform other job-related duties as assigned.

Desired Qualifications

Act as a subject matter expert for patients, co-workers, and providers.
Provide communication, information, assistance, and coordination for customer requests.
Help ensure that patients and guests have a pleasant experience during their stay or visit.

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.

Job Summary:

Oversees basic reception and customer services for guests of facility. Proficient in all aspects of essential duties for the role and acts as a subject matter expert for patients, co-workers and providers. Provides communication, information, assistance and coordination for all customer requests. Ensures patients/guests have a pleasant experience during their stay/visit.

Job Requirements:

Education and Work Experience:

High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Two years' relevant experience: Preferred

Essential Functions:

Assists with directing the flow of patients and visitors within registration and lobby spaces including providing directions, managing the number of patients and visitors in each lobby or registration space, providing general information and preparing individuals to receive patient care services.
Issues a visitor badge and directs them to assigned rooms. Maintains visitation restrictions for confidentially patients. Assists patients with accessing services including assisting with directing patients who are leaving after receiving care.
Provides administrative support by answering phone calls when needed, managing office supply levels and preparing patient care related documents as needed including literature and information sheets. Completes computer work when required including preparing files, pulling online and digital resources and using computer application systems to assist with patient care.
Communicates to leadership ideas to improve operations. Participates in ongoing cross-services performance improvement teams. Assists with orienting and providing on-the-job skills training to others.
Serves as a point of contact for questions and works on assignments that are moderately difficult requiring judgement in resolving issues or in making recommendations.
Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Pay Range: The estimated base pay for this position is $25.00 to $30.45. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

About the Company

Adventist Health

Faith-based nonprofit integrated health system

Adventist Health is a faith-based nonprofit health system with more than 400 sites of care, including 26 acute care hospitals, primarily on the West Coast and in Hawaii. It provides a full range of health services—from primary and specialty care to hospital-based treatments and wellness programs—delivered across an integrated network of clinics, hospitals, and care facilities. Revenue comes from patient services, insurance reimbursements, and government programs, and earnings are reinvested back into communities to improve health outcomes and expand access to care. The organization differentiates itself through its nonprofit, faith-based model and by reinvesting earnings into community health, along with its broad, integrated network that covers preventive, primary, specialty, and acute care. Its goal is to improve health outcomes for the communities it serves and to expand access to high-quality care.

Company size: 10,001+
Company stage: Grant
Total funding: $210K
Headquarters: Roseville, CA
Founded: Not listed

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