Service Engineer

Job Description

• Provide after-sales service and technical support for the company’s rheometers and other instruments, including but not limited to installation, commissioning, repair, maintenance, and customer training.
• Support the achievement of service and maintenance sales targets and performance objectives.
• Create, maintain, and update various documents and reports in the CRM system in accordance with company requirements.
• Demonstrate a strong customer-focused service mindset and independently handle and resolve various customer issues.

Qualifications

• Bachelor’s degree or above in Materials Science, Chemistry, Physics, Polymer Science, Measurement and Control Technology and Instrumentation, Precision Instrumentation, Automation, Electronic Engineering, or a related field. A Master’s degree or above in a relevant field is preferred.
• At least two years of experience in the maintenance and repair of laboratory scientific instruments and equipment. Experience with surface characterization instruments, rheometers, or other physical property analysis instruments is preferred.
• Excellent English reading and comprehension skills.
• Excellent hands-on technical skills, with knowledge of the installation and repair of various laboratory instruments.
• Excellent internal and external communication and coordination skills, with a strong team-oriented mindset.
• Ability to work effectively under pressure and willingness to travel extensively.

Additional Information