Customer Strategy Manager
Raydar
Customer Strategy Manager
Raydar
AI-powered recruiting agency for tech roles
Raydar · San Francisco, United States · Full-time · Posted 2026-10-15
Salary: USD 145,000–175,000
Workplace: on_site
About the company
Our client is a fast-growing technology company.
The role
Raydar is recruiting for this role on behalf of our client. Own a portfolio of key customer relationships in a commercial, customer-facing position. Work alongside internal delivery colleagues to shape customer objectives into concrete plans, uncover growth within existing accounts and win new business.
What you'll do
- Take ownership of existing accounts, keep relationships strong and grow them across several major customers at the same time.
- Spot and close upsell opportunities with current customers, and bring in new ones, carrying deals from signed agreement through to revenue.
- Develop real depth in the subject area so you can act as a trusted advisor to customers' technical staff.
- Turn customer objectives into clear plans of action in coordination with internal colleagues.
- Partner with internal teams to make sure commitments made to customers are met with high quality.
What we're looking for
- Around 4 years in strategy, consulting or a comparable customer-facing role at a technology or data business; fewer years can be considered with closely relevant domain experience.
- A background in business-to-business roles where you created pipeline and guided technical buyers toward complex solutions.
- Commercial instincts and comfort building relationships with both technical specialists and senior leaders.
- Technical aptitude and the ability to pick up an unfamiliar data workflow quickly; this is a commercial strategy role, not an engineering one.
- Working knowledge of SQL.
- Confidence handling unclear problems where priorities shift often.
- Experience at a high-growth startup, a technology company or a leading management consultancy.
- A collaborative style with colleagues in delivery and research functions.
- A STEM degree is preferred.
- Ability to work on-site 5 days a week.
Bonus points
- Prior commercial experience, including growing existing accounts.
- Engagement manager experience in consulting.
- Early-stage startup experience.
Compensation and benefits
- Base salary: USD 145,000 to 175,000 per year
- Equity
- Health, dental and vision coverage
- Flexible time off
- Retirement plan
Location and work model
- San Francisco, CA, United States (preferred) or New York, NY, United States
- On-site, 5 days per week in office
- Full-time
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Raydar is an AI-powered talent acquisition firm that serves tech-focused organizations on a contingency basis, charging client companies only after a successful hire. It uses proprietary AI to identify a large pool of candidates and conducts a short 15-minute AI-driven interview (recorded and transcribed) before human recruiters review materials, provide interview prep, and assist with offers and negotiations. What sets it apart is the blend of automated sourcing and screening with hands-on human oversight and tailored client support. Its goal is to help organizations hire more efficiently by speeding up sourcing while maintaining thorough evaluation and negotiation assistance.
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