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United Airlines

Flies passengers and cargo worldwide from US hubs

Scrum Master - IT

Project & Program ManagementPosted on Nov 11
Full-timeIn-person

About the Job

Requirements

  • A bachelor's degree or equivalent related experience is required.
  • A degree in Business Administration, Computer Science, Engineering, Information Systems, or a related field is required.
  • At least 3 years of experience as a Scrum Master supporting Agile product and engineering teams is required.
  • Strong knowledge of Scrum, Kanban, Lean, scaled Agile practices, and cross-team planning is required.
  • Skill in facilitating sprint events, discovery workshops, story mapping, and remote and hybrid sessions is required.
  • Ability to coach Product Managers and Engineers in backlog management, user stories, team ownership, and continuous improvement is required.
  • Skill in conflict resolution, servant leadership, impediment removal, and stakeholder management is required.
  • Ability to interpret velocity, burn-down, cumulative flow, cycle-time, throughput, and delivery-performance metrics is required.
  • Ability to build delivery dashboards, track risks and dependencies, and use probabilistic forecasting is required.
  • Working knowledge of DevOps fundamentals, release coordination, technical debt, and value-stream mapping is required.
  • Ability to use AI-enabled meeting and reporting tools responsibly, protect data, and validate AI-generated outputs is required.
  • Proficiency with Jira, Confluence, Azure DevOps, or comparable Agile delivery tools is required.
  • Ability to manage and resolve conflict effectively while keeping the team focused on achieving sprint goals is required.
  • Strong organizational skills and the ability to manage multiple teams or projects concurrently are required.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Successful completion of an interview is required to meet job qualifications.
  • Reliable, punctual attendance is an essential function of the position.

Responsibilities

  • Establish and evolve team working agreements, definitions of ready and done, Agile tool configuration, and fit-for-purpose Scrum, Kanban, or Lean practices; build Product Managers’ and Engineers’ capability to independently lead routine Agile activities as team maturity increases.
  • Facilitate sprint planning, daily stand-ups, reviews, retrospectives, backlog refinement, discovery workshops, and story-mapping sessions; use inclusive remote and hybrid techniques and AI-generated meeting summaries to capture decisions, actions, and follow-through.
  • Monitor velocity, burn-down, cumulative flow, cycle time, throughput, and delivery performance; maintain delivery dashboards, use probabilistic forecasting, and apply AI-assisted status reporting to identify trends, communicate risks, and support timely decisions.
  • Coach teams in servant leadership, conflict resolution, backlog and user-story quality, accountability, and continuous improvement; conduct team health checks, remove impediments, and convert retrospective findings into measurable improvements.
  • Coordinate releases, cross-team planning, dependencies, and impediment removal across product and engineering groups; lead Scrum of Scrums and scaled Agile coordination by facilitating cross-pod Agile ceremonies and aligning priorities, timelines, and delivery across multiple pods.
  • Introduce appropriate AI agents and tools for meeting documentation, reporting, analysis, and routine coordination while protecting data and validating outputs; assess team maturity and guide the transition of repeatable Scrum Master responsibilities to Product Managers, Engineers, and AI-enabled workflows.

Desired Qualifications

  • A master's degree is preferred.
  • Experience as a Scrum Master, Agile coach, release lead, or delivery lead supporting multiple product or engineering teams is preferred.
  • Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Agilist, or comparable Agile certification is preferred.
  • Experience supporting Agile transformations or operating-model changes is preferred.
  • Experience transitioning ceremony ownership and delivery responsibilities to embedded product and engineering roles is preferred.
  • Familiarity with AI agents, workflow automation, and AI-assisted delivery analytics is preferred.
  • Experience in cloud, CI/CD, or complex enterprise technology environments is preferred.

About the Company

United Airlines

Flies passengers and cargo worldwide from US hubs

United Airlines flies passengers and cargo across the United States and to destinations around the world, running a hub network that spans Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles and Guam. It was a founding member of Star Alliance, the global airline partnership that links its routes and frequent-flyer benefits with carriers such as Lufthansa and Air Canada. Travelers book seats in economy, premium and Polaris business cabins, and United earns money from fares, bag and seat fees, cargo, and its MileagePlus loyalty program, which sells miles to card partners. United traces its roots to Varney Air Lines, which began flying airmail in 1926, and is based in Chicago.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1926

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