Onboarding and Coaching Manager

The Opportunity

The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking an Onboarding Manager to join our Training team. 

This coach-first role sits at the intersection of new hire experience and people leadership. You'll guide new hourly team members through their first weeks at BlinkRx, helping them build confidence, connect with our culture, and grow into successful members of the team.

You'll be the first leader many of our new hires work with, which means you'll shape how they experience BlinkRx from day one. As part of the Training organization, you’ll partner closely with Talent Acquisition, Workplace Services, and Operations to build a consistent, supportive onboarding experience, and use data to understand what helps new hires thrive. This is an ideal opportunity for a people-focused leader who loves coaching and developing others, balances empathy with accountability, and wants to make a lasting impact on the start of someone's career.

What You’ll Do:

• Serve as the dedicated leader and point of contact for new hourly hires from their first day through their transition to their permanent team
• Coach and develop new hires, helping them build the skills, confidence, and habits that lead to long-term success at BlinkRx
• Welcome new hires into Blink's culture, helping them understand our values, our expectations, and how their work makes a difference for patients
• Be a trusted resource and open door for new hires who have questions, concerns, or simply need support as they navigate the early stages of their careers
• Address attendance, performance, and conduct concerns early through supportive coaching conversations, and partner with HR and Employee Relations to manage formal policy matters with fairness and consistency
• Partner with Trainers to create a positive, engaging learning environment so every class can stay focused on learning
• Ensure a smooth handoff from Training to Operations by building strong relationships with receiving managers
• Track and analyze new hire engagement, performance, and attrition within the first 90 days to understand what helps new hires succeed and where they need more support
• Close the loop between Talent Acquisition, Training, and Operations by sharing insights and recommending improvements to hiring profiles, onboarding, and training programs
• Foster a welcoming, supportive, and accountable environment that sets new hires up to build lasting careers at Blink

What You'll Need:

• 5+ years of leadership experience in a fast paced environment
• Demonstrated experience managing people through the full performance lifecycle — including coaching, formal reviews, and corrective action.
• Strong understanding of HR policies and ability to navigate employee issues with empathy and professionalism
• A proven desire to coach, develop, and support employees
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
• Ability to leverage data to make crucial decisions independently
• Strong problem solving skills, especially when working with ambiguous information
• Attention to detail with a knack for precision and organization
• Confident, patient, respectful, and a clear communicator
• Experience in healthcare, pharmacy operations, or a similarly regulated, high-volume contact center environment is a plus.

Location:

Fully onsite role in Pittsburgh, PA and St. Louis, MO

Benefits:

• Medical, dental, and vision coverage starting day 1
• 401k with Traditional and Roth options
• Paid sick and vacation time
• Holidays off
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
• Short-term and long-term disability coverage at no cost
• Life insurance
• Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
• Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
• Daily snack and drink stipend at all pharmacy locations