Black Box

End-to-end digital infrastructure and IT services

Business Development Manager

Account ExecutiveConfirmed live in the last 24 hours

Full-timeNew ZealandNo salary listedIn-person

About the Job

Requirements

Understanding of the business benefits of integrated customer experience and employee experience technologies, including contact centre, automation, internet protocol telephony, consulting, integration, professional services, and ongoing annuity support, with experience selling these solutions.
Understanding of the business benefits of modern workplace, enterprise networks, and wireless, 5G, and LTE services and solutions, with experience selling these solutions.
High level of business and commercial acumen, with in-depth knowledge of the customer experience and employee engagement industry and its current events.
Understanding of and adherence to strategic, value-based selling principles and practices.
Ability to identify client needs and translate them into sales opportunities.
Ability to develop and maintain productive relationships with clients, prospective clients, consultants, and vendor partners.
Interpersonal, presentation, and negotiation skills to engage clients at all levels.
Written and oral communication skills.
Ability to handle pressure and meet tight deadlines.
Organisational skills and attention to detail, with the ability to multitask and prioritise in a fast-paced, dynamic work environment.
At least three years of experience, with a proven track record of exceeding quota and key performance metrics.

Responsibilities

Acquire new clients.
Own, manage, and respond to requests for quotation, requests for information, and requests for proposal.
Develop quotes and proposals in conjunction with the solutions team.
Establish and maintain client relationships across all levels of the organisation.
Develop and maintain active account plans for key clients.
Run regular innovation and roadmap sessions with clients.
Pitch solutions and services.
Engage the solutions team to assist with client demonstrations, discovery workshops, proposal responses, presales design, and client roadmaps.
Sell value to avoid discounting.
Achieve and maintain vendor certifications.
Maintain Salesforce rigorously, ensuring all opportunities are documented and up to date regularly.
Achieve quarterly and annual revenue and gross margin targets.

Desired Qualifications

A bachelor's degree in business, marketing, and/or information technology is preferred but not essential.

Key Responsibilities of the role include;

Acquiring new clients
Owning, managing and responding to RFQ’s, RFI’s and RFP’s
Developing quotes and proposals in conjunction with the Black Box Solutions team
Establishing and maintaining client relationships across all levels of the organisation
Development and maintaining an active account plan for key clients
Running regular innovation and roadmap sessions with clients
Pitching solutions and services
Engaging the Solutions team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps
Selling value to avoid discounting
Achieving and maintaining Vendor certifications
Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis
Achieving quarterly and annual Revenue and Gross Margin targets.

You will have the following skills and experience;

Understanding of the business benefits delivered by integrated CX/EX technologies, including Contact Centre, Automation, IP telephony and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions
Understanding of the business benefits of delivering leading Modern Workplace, Enterprise Networks and wireless/5G/LTE services and solutions, and has experience in selling these solutions
High level of business and commercial acumen with an in-depth knowledge of the CX/EX industry (contact centre and employee engagement) and its current events
Understanding of, and abides by, the principles and practices of strategic, value-based selling
Identifies client needs and translates these into sales opportunities for Black Box
Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners
Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels
Excellent Communication skills – both written and oral
The ability to handle pressure and meet tight deadlines
Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work environment
3+ years’ experience with proven track records of exceeding quota and key performance metrics.
Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential

About the Company

Black Box

End-to-end digital infrastructure and IT services

Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.

Company size: Not listed
Company stage: IPO
Headquarters: Plano, TX
Founded: 1976

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