Digital Client Manager

Company description

Publicis Groupe is a world leader in marketing communication and digital business transformation driven through the alchemy of data, creativity, media, and technology. Our connected platform of companies and capabilities is more than an operational framework — it’s a cultural model we've built to unite our people in a collaborative way of thinking and working.

Publicis Groupe offers its clients seamless access to the expertise of its 80,000 talents across 100 countries globally. In Australia, our powerhouse of marketing capabilities stretches across creative agencies Saatchi & Saatchi, Leo Burnett, Publicis Worldwide, and media agencies Starcom, Zenith, Performics, Spark Foundry, Digitas, Epsilon, Arc, Prodigious, PMX, and PR Herd MSL. We also have Publicis Sapient driving digital business transformation for our clients.

PMX (Publicis Media Exchange) is the central investment practice for Publicis Media. We’re responsible for the smart application of investment by leveraging scale, marketplace innovation, deeper partnerships, and intelligence.

We are a dedicated, passionate, and expanding team focused on delivering growth by educating and driving the adoption of Publicis Groupe solutions including:

• Precision: Delivering holistic programmatic value to clients and acting as the guardian of programmatic solutions. These are dedicated to the advancement and increased adoption of technology and data to drive client effectiveness and media efficiency.
• APEX: An innovative and disruptive investment solution designed to create unique opportunities that deliver tangible business benefits.
• Partnerships: Developed both regionally and locally with selected key vendors to provide unique, innovative, and ultimately functional benefits for our clients. We structure our partnerships to promote true collaboration and best-in-class work across our agencies.

Overview

The transformation you will experience:

APEX is a dynamic and forward-thinking team that specialises in driving impactful digital strategies and growth across a wide range of clients and agencies. As we continue to evolve in the ever-changing digital landscape, we are looking for a highly motivated and experienced Digital Client Manager to help deliver on our digital engagement strategy and execution across the Groupe.

The Digital Client Manager will be pivotal in driving growth for APEX and delivering successful output across the Groupe. This individual will serve as a strategic partner to clients and agencies, navigating the complexities of the digital world, while delivering measurable results. The ideal candidate will have a deep understanding of the pressures felt by clients and agencies alike in the fast-paced digital environment, and the ability to leverage this understanding to successfully engage audiences, foster long-term relationships, and grow APEX's digital portfolio.

Your scope will include:

• Serve as the primary point of contact for all digital briefs, ensuring they are efficiently allocated to the appropriate teams and partners for planning and execution.
• Drive digital growth, enhance operational efficiency, and increase product adoption across Australia, New Zealand and with Epsilon.
• Consolidating digital responses and delivering APEX-aligned proposal with insights and a strategic, solutions-driven approach.
• Manage and oversee the execution of digital campaigns, ensuring alignment with client goals, internal opportunities, and campaign KPIs
• Oversee the implementation of digital campaigns, ensuring on-time delivery and alignment with agreed objectives.
• Serve as the primary point of contact for APEX Digital, ensuring agencies direct all digital briefs to you while managing the end-to-end delivery of proposals and coordinating with internal teams to execute digital and programmatic opportunities
• Develop strong relationships with clients, understanding their business needs and aligning them with APEX solutions.
• Act as a trusted advisor to clients and agency teams, providing strategic recommendations to maximise digital opportunities.
• Drive the growth of APEX’s digital offerings by identifying and developing new business opportunities.
• Collaborate closely with the APEX Operations team to ensure timely and accurate delivery of all campaign milestones and operational tasks.
• Prioritise adherence to established workflows and quality standards, enabling the timely and accurate completion of all campaign milestones and operational tasks.
• Maintain accurate and up-to-date records in Salesforce and the Digital Tracker, ensuring data integrity and seamless tracking of digital campaigns.
• Advocate for and drive adoption of APEX’s innovative investment and digital solutions among clients.
• Identify opportunities for optimization and recommend enhancements to improve campaign performance
• Serve as main point of contact for agency reporting requests and queries including PCRs
• Provide actionable insights and recommendations based on data analysis.
• Work closely with the Digital Client Director to support strategic initiatives.
• Collaborate with regional and local teams to promote partnerships and leverage Groupe capabilities.
• Identify and leverage strategic partnerships, cultivating market relationships to unlock new opportunities and drive innovative solutions for clients.
• Stay up-to-date with the latest digital trends, technologies, and best practices to ensure APEX’s digital offerings are always ahead of the curve.
• Apply a deep understanding of the digital landscape to navigate challenges and opportunities, tailoring solutions to fit client needs

What type of person will be successful in this role:

· Proven experience in digital media, programmatic advertising and client management.

· Strong track record of developing and executing digital strategies that drive performance, revenue growth, and commercial outcomes.

· Confident and credible in client facing environments, with the ability to build trusted relationships.

· Strategic thinker with a strong understanding of the digital media landscape and emerging market trends.

· Excellent communication, presentation, and stakeholder management skills.

· Results driven mindset with a focus on delivering against targets and business objectives.

· Collaborative team player who thrives in a fast-paced, cross functional environment.

· Experience with Salesforce, DV360, The Trade Desk (TTD), and Yahoo is highly regarded.

#LI-DS1

Additional information

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitmentpublicisgroupe.com; your personal information will be kept confidential.