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Castrol

Global producer of high-performance lubricants

Technical Services Specialist

Solution EngineeringConfirmed live in the last 24 hours
Full-timeShanghai, ChinaNo salary listedIn-person

About the Job

Requirements

  • A degree in Chemistry, Mechanical Engineering, or equivalent.
  • Knowledge of lubricants is essential, preferably with a minimum of 6 years of experience in the lubricants industry.
  • Act quickly and effectively on technical inquiries related to Castrol products in service to achieve customer satisfaction.
  • Have professional knowledge of products, applications, oil industry test standards, and their implementation.

Responsibilities

  • Provide technical support for Castrol products and their fields of application, solve specific technical problems, and support new business development projects to accelerate growth.
  • Serve as the point of contact for technical support on lubricants and intricate application requirements, answering technical queries quickly and effectively.
  • Empower the field force with technical knowledge by creating or supporting the creation of standard training modules, and provide technical training to Sales, customers, and distributors.
  • Drive Power Products growth and support the launch of new product introductions.
  • Facilitate product benchmarking against competitors and Castrol's range, assist in coordinating technical issues related to product trials (CVO), and work with the sales force to document trial details and outcomes.
  • Support the Product Optimisation Programme.
  • Assist sales in resolving technical issues arising from the use of Castrol products in a timely manner to reinforce the company's quality reputation.
  • Visit customers regularly to resolve problems they encounter.
  • Keep abreast of the latest technical developments to provide competent technical support.
  • Engage technical institutions, technical universities, and other regulatory bodies on technical issues to promote Castrol's identity and image and identify opportunities for new applications or product development.
  • Interpret laboratory reports.

About the Company

Castrol

Global producer of high-performance lubricants

Castrol is a global leader in high performance lubricants used in cars, industrial applications, ships, and aircraft. It manufactures lubricants and related products and sells them worldwide, serving customers in more than 150 countries. As a wholly-owned subsidiary of BP PLC, Castrol leverages BP’s resources for research, development, and distribution. Its products work by reducing engine and equipment wear, minimizing friction, and protecting components under different operating conditions. Castrol’s breadth of product lines across automotive, industrial, marine, and aerospace markets, along with its global manufacturing and distribution network, differentiates it from competitors that lack the same scale and backing. The company aims to provide reliable, high-performance lubricants worldwide to help customers keep engines and machinery running smoothly and efficiently.

Company size
5,001-10,000
Company stage
Acquired
Total funding
Not listed
Headquarters
Pangbourne, United Kingdom
Founded
1899

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