Bilingual Customer Care Associate - Sharing Economy

The Opportunity

In this role, you will use our advanced InsurCloud platform to guide customers through their first steps of a claim, with no prior insurance experience required. This is an excellent opportunity offering structured daytime hours (8:00 AM to 4:30 PM EST), comprehensive training on systems like Guidewire, and a clear path to build a long-term career in the insurance industry.

What to Expect 

• Respond to incoming calls and call out to customers in a courteous and compassionate manner 
• Listen to customer and understand what matters to them in this claim and establish trust
• Gather all necessary claim adjudication information, using natural conversation flow 
• Accurately input claim information on to InsurCloud to set-up claim 
• Provide the insured with basic information on coverage, and arrange any necessary supplemental services 
• Create the FNOL and give all contact details to the insured 
   

What You Bring 

• Bilingualism Required (must be fluent in English and French)
• Minimum Secondary school diploma 
• Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills 
• Be an excellent communicator and comfortable with various computer applications 
• An ability to use CDS and Guidewire would be an asset 
• Experience in Customer Service and/or experience working in an inbound call center would be an asset. 
• No insurance industry experience required 
• Your shift will be scheduled between 8:00AM and 4:30PM EST 

Salary Range: $49,300 - $82,100