Senior Associate Process Manager

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
 

General Responsibilities:

• Collaborate with internal partners to identify process improvement opportunities, create recommendations, gain approvals, and implement change.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership; review data for trends and gaps in the process that may require additional review.
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Use metrics and business process documentation to tracking and resolving process breakdowns
• Partner closely with customers to understand their needs while driving towards process improvement outcomes. 
• Develop and maintain formal process documentation including procedures and process flow diagrams
• Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
• May lead or direct others on projects
   

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with Microsoft Office or Google Suite
• At least 1 year of process management experience

Preferred Qualifications:

• Bachelor’s Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management or Project Management certification
• 1+ year of experience in Compliance or Risk Management
• 2+ years of experience in Process Management