Full-Time

Senior Associate Process Manager

Confirmed live in the last 24 hours

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Social Impact
Financial Services

Junior, Mid, Senior

No H1B Sponsorship

McLean, VA, USA + 1 more

More locations: Richmond, VA, USA

Category
Production Planning & Scheduling
Quality Control & Compliance
Operations & Logistics
Required Skills
Agile
Data Analysis
Requirements
  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience with Microsoft Office or Google Suite
  • At least 1 year of process management experience
  • Bachelor’s Degree or military experience (preferred)
  • Lean, Agile, Six Sigma, Business Process Management or Project Management certification (preferred)
  • 1+ year of experience in Compliance or Risk Management (preferred)
  • 2+ years of experience in Process Management (preferred)
Responsibilities
  • Collaborate with internal partners to identify process improvement opportunities, create recommendations, gain approvals, and implement change.
  • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership; review data for trends and gaps in the process that may require additional review.
  • Identify and implement process improvements driving issue resolution/risk mitigation activities
  • Use metrics and business process documentation to tracking and resolving process breakdowns
  • Partner closely with customers to understand their needs while driving towards process improvement outcomes.
  • Develop and maintain formal process documentation including procedures and process flow diagrams
  • Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
  • May lead or direct others on projects

Capital One offers a range of financial services, including credit cards, savings accounts, car loans, and business checking accounts, primarily in the United States. The company focuses on user-friendly banking solutions with no fees or minimums, making it easier for customers to manage their money. Capital One stands out from competitors with its commitment to financial inclusion and literacy, partnering with organizations to provide educational resources. The goal is to create a more accessible financial system for everyone.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Capital One's extensive range of financial products and services provides ample opportunities for career growth and specialization.
  • The company's commitment to financial inclusion and literacy offers employees a chance to make a meaningful impact on communities.
  • Strategic partnerships and investments, such as those with Stripe, Adyen, and StrongDM, indicate a forward-thinking approach and potential for innovation.

What critics are saying

  • The competitive financial services landscape requires Capital One to continuously innovate to maintain its market position.
  • The end of the consumer card partnership with Walmart could impact customer acquisition and revenue streams.

What makes Capital One unique

  • Capital One's focus on financial inclusion and no-fee banking solutions sets it apart from traditional banks that often have more restrictive fee structures.
  • Their strategic partnerships with fintech giants like Stripe and Adyen for fraud prevention highlight their commitment to leveraging technology for enhanced security.
  • Capital One's collaboration with educational platforms like Khan Academy underscores their dedication to financial literacy, a unique value proposition in the financial services sector.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program