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Highgate

Hospitality and travel-focused venture capital

Director of Food and Beverage

Food & Beverage Operations ManagementUpdated on Nov 10
Full-timeLahaina, HI, USA

About the Job

Requirements

  • At least 6 years of progressive experience in a hotel or related field, or a four-year college degree and at least 3 years of related experience, or a two-year college degree and at least 4 years of related experience.
  • This is an on-site position.
  • Must be proficient in Windows, company-approved spreadsheets, and word processing.
  • Must know food and beverage preparation techniques, health department rules and regulations, and liquor laws and regulations.
  • Must be able to work long hours sometimes, lift, carry, push, pull, or otherwise move up to 50 pounds occasionally and/or 20 pounds frequently or constantly, and meet physical demands of medium work.
  • Must communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
  • Must listen to, understand, and clarify concerns raised by employees and guests.
  • Must multitask and prioritize departmental functions to meet deadlines.
  • Must attend hotel-required meetings and trainings and participate in manager-on-duty coverage as required.
  • Must maintain regular attendance in compliance with hotel standards and scheduling needs.
  • Must maintain high standards of personal appearance and grooming, including wearing name tags.
  • Must comply with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Must identify productivity problem areas and assist in implementing solutions.
  • Must anticipate, prevent, identify, and solve problems effectively.
  • Must understand and evaluate complex information and data from various sources to meet objectives.
  • Must maintain confidentiality of information.
  • Must maintain a warm and friendly demeanor.

Responsibilities

  • Coordinate, supervise, and direct all property food and beverage operations while maintaining a profitable department and high-quality products and service levels.
  • Market ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while maintaining quality.
  • Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
  • Supervise all food and beverage personnel.
  • Respond to guest complaints in a timely manner.
  • Prepare the food and beverage budget, monitor department performance, and conduct follow-up including forecasting.
  • Monitor industry trends and take appropriate action to maintain competitive and profitable operations.
  • Work with other Executive Committee members and keep them informed about food and beverage issues.
  • Keep the immediate supervisor informed of problems or matters requiring attention.
  • Coordinate and monitor all phases of Loss Prevention in the food and beverage department.
  • Prepare and submit required reports in a timely manner.
  • Organize and conduct department meetings regularly.
  • Monitor service and product quality.
  • Cooperate in menu planning and preparation.
  • Ensure timely purchase of food and beverage items within budget allocation.
  • Oversee employee cafeteria operations.
  • Ensure compliance with local liquor laws and health and sanitation regulations.
  • Ensure departmental compliance with standard operating procedures.
  • Train department heads on standard operating procedures, report preparation, and technical job tasks.
  • Attend and/or conduct departmental and hotel training, including CARE and One to One.
  • Interview candidates for front-of-house food and beverage positions and follow hiring approval standards.
  • Conduct and/or attend required meetings, including pre-convention and post-convention meetings.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

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