All Accor

Global hotel management, franchising, loyalty program

Recepcionista

Hotel Guest ServicesUpdated on Nov 11

Full-timeBarcelona, SpainIn-person

About the Job

Requirements

Previous customer-service experience is desirable but not required.
Experience using Opera Cloud property management system is required.
Intermediate-professional English is required.
The candidate must be responsible, able to solve problems, polite, and able to communicate effectively.
The candidate must be able to work autonomously and as part of a team.
The candidate must be tolerant and able to withstand stress.
The candidate must be creative in providing personalized guest experiences.

Responsibilities

Cover a medium-duration leave for approximately one and a half months.
Manage guest check-in and check-out, reservations, customer service, and tourist information.
Monitor daily billing and maintain organization and responsibility.
Provide solutions to guest-service situations that meet customers' needs.
Work rotating shifts Monday through Sunday, with two consecutive days off per week.
Support breakfast and bar service when necessary.

Desired Qualifications

Additional languages are highly valued.

Descripción del empleo

Recepcionista para sustituir una baja de media duración (aprox. 1 mes y medio)
Realizarás el check in/check out de los clientes, gestionarás las reservas, ofrecerás atención al cliente e información turística. Los imprescindibles de cualquier recepción
Realizarás el control de la facturación diaria, por lo que debes ser organizado y responsable.
Ofrecerás un servicio excepcional en cada encuentro con el cliente y afrontarás las situaciones relativas al trato con este, ofreciéndole soluciones que satisfagan sus necesidades.
Tendrás turnos rotativos de lunes a domingo con descanso de 2 días semanales consecutivos.
Darás apoyo al servicio de desayuno y de bar cuando sea necesario.

Requisitos

Una personalidad enfocada en el servicio al cliente es esencial y tener experiencia previa en este terreno seria estupendo.
Experiencia en el uso del PMS Opera Cloud
Hablar un inglés con un nivel medio-profesional es básico. Otros idiomas serán muy valorables.
Necesitamos que seas responsable, capaz de resolver problemas, educado y con buenas dotes de comunicación.
Autónomo, pero capaz de trabajar en equipo.
Tolerante, resistente al stress
Creativo, nos gusta crear experiencias personalizadas para nuestros clientes y te necesitamos.

Información adicional

Beneficios:

Trabajar en una gran empresa hotelera internacional.

Oportunidades de crecimiento y desarrollo profesional.

Bonus potencial del 5% del SBA.

Atractivos descuentos en los hoteles del grupo a nivel internacional.

Nuestro compromiso con la Diversidad & Inclusión:
Somos una empresa inclusiva y nuestra ambición es atraer, reclutar y promover talentos diversos.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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