Front Desk Coordinator
About the job
- A high school diploma or equivalent is required.
- Two to three years of medical office experience is required.
- Bilingual proficiency in English and Spanish is required.
- Basic working knowledge of Microsoft Word and Excel is required.
- One year of customer service or reception experience is required, preferably in a healthcare environment.
- Ability to prevent, calm, or defuse irate callers and patients by identifying concerns and directing calls appropriately is required.
- Knowledge of medical terminology and the organization's services is required.
- Influenza vaccination is required before the hire date during influenza season unless an approved medical exemption is granted.
- Complete office activities including filing, answering telephones, preparing documents, retaining records, duplicating and faxing documents, distributing mail, and ordering supplies.
- Confirm appointments, verify insurance and patient identification, obtain pre-authorizations, maintain a problem log, return phone calls, ensure patient paperwork is completed within 72 hours, and ensure patients are seen in scheduled appointment order.
- Compose and prepare correspondence, invoices, reports, and presentations, and maintain appropriate files.
- Maintain and stock supplies in designated areas; check assigned equipment for proper function and promptly report malfunctions.
- Prepare patient charts as required and ensure all proper consents are signed; these duties are non-clinical.
- Schedule appointments and meetings appropriately.
- Address patient complaints in a timely and effective manner.
- Maintain regular communication with the Office Manager and Senior Practice Manager.
- Provide administrative and clerical support as needed.
- Comply with the organization's privacy and confidentiality policies and procedures and HIPAA requirements.
- Participate in the department's quality improvement plan.
- Schedule patients correctly in the electronic medical record and bill appropriately.
- Act as a messenger when required.
- Organize the center's calendars and serve as liaison between medical professionals and patients.
- Perform other duties as assigned.
- OB experience is preferred.
About the company
Hudson Regional Health is the region’s largest health system in Hudson County, operating four hospitals and about 70 sites. Its services are delivered through a network of hospitals, clinics, and outpatient centers where patients receive emergency care, surgical services, diagnostic imaging, labs, primary and specialty care, and other medical treatments across inpatient and outpatient settings. The network design lets patients access many kinds of care within one system and across multiple locations. It differentiates itself by its scale and rapid growth in New Jersey, making it the largest and fastest-growing health network in the area with a broad footprint and public updates about services and patient information. The goal is to improve regional health by expanding access to high-quality care, coordinating services across sites, and growing the system to meet community needs.
Company Size
501-1,000
Company Stage
Grant
Total Funding
$380K
Headquarters
Jersey City, New Jersey
Founded
2007
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Simplify's Take
What believers are saying
- $67 million DIP financing in November 2024 kept hospitals open through restructuring.
- May 2025 plan installed Nizar Kifaieh and Yan Moshe, giving Hudson Regional clearer control.
- CarePoint's GRAIL Galleri collaboration strengthened its oncology positioning and patient acquisition narrative.
What critics are saying
- March 14, 2026 Heights University Hospital closed, stripping Jersey City volume and revenue.
- April 2026 Hudson Regional issued 967 Bayonne layoff notices, signaling further contraction.
- Chapter 11 left heavy litigation and asset-transfer disputes; CarePoint risks becoming an empty shell.
What makes CarePoint Health unique
- Hudson County footprint spans Christ, Hoboken, and Bayonne hospitals under one operating network.
- May 22, 2025 reorganization centralized control under Hudson Regional Health and Yan Moshe.
- CarePoint built local referral density through primary care, specialty practices, and hospital integration.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
- Tuition Reimbursement
- Professional Development Budget
- Wellness Program