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Mercier Consultancy Group

Italian Speaking Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Italian.
  • Proficiency in English for corporate communication.
  • A valid European Union passport is mandatory.
  • Ability to relocate to Greece.
  • Strong passion for the automotive industry and premium customer service.
  • Ability to maintain a professional demeanor under pressure.

Responsibilities

  • Deliver premium customer support to Mercedes vehicle owners and prospective buyers.
  • Provide technical and general information regarding the luxury automotive product range.
  • Manage inquiries via telephone, email, and live chat, focusing on brand excellence.
  • Assist customers with Mercedes-Benz digital platforms and connected vehicle services.
  • Handle conflict resolution and troubleshooting for automotive service requests.
  • Maintain detailed customer records within the customer relationship management system to ensure accurate service history.
  • Contribute to continuous improvement of the client support experience in the automotive industry.

About the Company

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