Meeting & Events Executive

Job Description

As a Meeting & Events Executive, you will play an important role in bringing memorable experiences to life across Radisson RED and our exciting new event space, The Rotunda.

As part of our continued expansion, the opening of The Rotunda introduces a distinctive new destination for meetings, conferences, celebrations and events. Thoughtfully designed within the character of a beautiful listed building, The Rotunda combines architectural charm with the flexibility of a contemporary event space, creating opportunities to deliver truly memorable occasions. From flagship conferences and awards ceremonies to seasonal dinners and client entertainment, every event is tailored around the client's vision and objectives.

From the initial enquiry through to event delivery and post-event follow-up, you will take ownership of the customer journey, ensuring every detail is carefully planned and every commercial opportunity maximised.

Working closely with the Wedding, Meeting & Events Manager and wider hotel operations teams, you will manage a varied portfolio of weddings, corporate meetings, conferences, banqueting and social events. You'll combine excellent organisational skills with a proactive, sales-focused approach, building strong client relationships and ensuring both Radisson RED and The Rotunda deliver exceptional experiences.

What You'll Do

• Manage incoming enquiries for weddings, meetings, corporate banqueting, social events and other functions across both properties, responding promptly and professionally in line with Radisson Hotel Group standards.

• Proactively contribute to sales and conversion activity, identifying opportunities to secure new business, maximise enquiries and cross-sell between Radisson RED and Rotunda.

• Build strong relationships with customers, acting as a trusted point of contact throughout the planning process and providing recommendations to help bring their events to life.

• Conduct client site visits and final detail appointments, ensuring all requirements are captured accurately and updated within the relevant systems.

• Coordinate all aspects of event planning, maintaining regular contact with customers, preparing final details, managing rooming lists and ensuring booking requirements are completed accurately and on time.

• Work closely with hotel departments to communicate event requirements, prepare and distribute Banquet Event Orders and supporting documentation, and ensure all relevant teams are fully briefed ahead of each event.

• Attend daily and weekly operational meetings, sharing updates on upcoming events, groups and any last-minute changes to ensure a seamless delivery.

• Coordinate event and group bookings, ensuring all arrangements are complete and handed over to the hotel operations teams within the agreed timeframes.

• Manage payment arrangements, deposits and credit facilities in line with company procedures, checking final invoices and ensuring these are issued to customers within the required timelines.

• Support the delivery of weddings, banqueting and events through customer meet-and-greets, including occasional evening and weekend attendance where required.

• Conduct post-event follow-ups, gathering customer feedback, addressing any concerns and identifying opportunities to build relationships and generate repeat business.

• Support promotional activities, wedding exhibitions, trade shows and industry events to raise awareness of both venues and generate new business opportunities.

• Ensure all relevant administrative, financial and compliance processes are followed, including commission procedures, reporting and documentation.

• Continuously develop your knowledge and skills, keeping up to date with the local meetings, events and wedding markets and sharing ideas to improve the customer experience.

Qualifications

• Proven experience in a Meetings & Events role, ideally with exposure to planning and coordinating larger banqueting events.

• Knowledge of the meetings, events and wedding markets, with an understanding of local demand and customer expectations.

• Strong organisational and planning skills, with excellent attention to detail and the ability to manage multiple events and priorities across two venues.

• A proactive and commercially minded approach, with the confidence to manage customer enquiries, identify sales opportunities and contribute to business conversion.

• Excellent communication and relationship-building skills, with the ability to build rapport with customers, colleagues and external partners.

• A genuine passion for hospitality and delivering exceptional customer experiences.

• A hands-on approach, with the ability to take ownership, anticipate customer needs and find practical, creative solutions.

• Flexible and adaptable, with the willingness to accommodate occasional evening and weekend commitments to support site visits, final details and event delivery.

• Confident using IT systems and Microsoft Office, with the ability to work across different platforms.

• A positive and collaborative attitude, with the ability to work effectively with colleagues across different departments and at all levels.

• The ability to remain organised and composed in a fast-paced environment, managing changing priorities while maintaining high standards.

Additional Information

Join us in shaping the future of hospitality.

If you're ready to bring your talent, energy and passion to Radisson Hotel Group, we'd love to hear from you.

At Radisson Hotel Group, Responsible Business is an important part of how we work. We aim to make a positive difference for our guests, our communities and a more sustainable future.

We are committed to Diversity, Equity and Inclusion, creating a workplace where everyone is welcomed, valued and supported to be themselves.

If there is anything we can do to support you during the application process, please let us know.

Apply now and help us make Every Moment Matter.

Compensation: N/A to 30000 (GBP) (YEARLY)