Full-Time

Data Science Manager

Data Science, Manager

Fixify

Fixify

51-200 employees

VC-backed startup advancing IT services

No salary listed

Remote in USA

Remote

Category
Data & Analytics (1)
Required Skills
Scikit-learn
Python
SQL
Machine Learning
Pandas
NumPy
Requirements
  • Expert-level knowledge of statistical modeling, machine learning, and Generative AI techniques.
  • Strong proficiency in Python and SQL, with deep fluency in libraries like Pandas, NumPy, and scikit-learn.
  • Experience shipping models to production and an understanding of what it takes to make research work reliably at scale.
  • Track record designing evaluation frameworks, monitoring systems, and logging strategies for production models.
  • The ability to scope ambiguous problems, prioritize effectively, and keep a team aligned in a fast-moving environment.
  • Clear communication skills enabling translation between data science, product, and engineering.
  • Experience working cross-functionally with Product, Engineering, and business stakeholders.
  • Comfort operating with ambiguity and shifting priorities; you lead through it rather than waiting for it to resolve.
  • A genuine belief that quality, reproducibility, and rigor aren’t nice-to-haves — they’re how you build trust in data science.
Responsibilities
  • Lead, mentor, and manage a team of data scientists—setting expectations, giving feedback, and building people up.
  • Own execution quality for data science delivery, ensuring research translates into production-ready, well-documented systems.
  • Partner with Product to define research priorities and with Engineering to ensure models integrate cleanly into production.
  • Step into complex modeling and research efforts yourself when senior technical judgment and experience are required.
  • Build and improve the team’s processes—including experimentation standards, methodology reviews, documentation practices, and model handoff workflows.
Desired Qualifications
  • Experience leading and developing data scientists, including coaching, performance feedback, and career progression.
  • Hands-on experience leading complex research and modeling efforts in AI-native platforms.
  • Experience integrating data science into information technology automation products or similar production artificial intelligence systems.
  • Prior success in driving measurable product outcomes through data-driven decisions.

Fixify designs and builds tech to improve IT services and IT consulting. It focuses on creating a product that will change how IT work is delivered, using a platform or tools aimed at the IT services industry. The company is backed by venture capital and based in Arlington, VA, and it is positioning itself as a forward-looking tech provider in the IT services space. Its approach centers on bringing a new technology solution to the market, with ongoing progress updates to shareholders and potential customers. 1) What it does: Develops technology to enhance IT services and IT consulting. 2) How it works: A product or platform that will transform IT delivery, currently under development, with updates shared publicly. 3) How it differs from competitors: VC backing, focus on changing the IT services paradigm, and a location-based identity; specific product details are not disclosed. 4) Goal: Bring a new IT solutions platform to market and improve the way IT services are delivered.”

Company Size

51-200

Company Stage

Series A

Total Funding

$32M

Headquarters

Arlington, Virginia

Founded

2023

Simplify Jobs

Simplify's Take

What believers are saying

  • Secured $25M Series A in October 2024 from Costanoa Ventures, Decibel Partners, Paladin Capital.
  • Mourad Yesayan from Paladin joined board for AI and cybersecurity strategic guidance.
  • Resolves 75% of IT tickets automatically across 40+ use cases with 24x7 coverage.

What critics are saying

  • ServiceNow Vancouver release erodes integration value with native AI since March 2025.
  • Freshworks Nexlify acquisition bundles AI into Freshservice, undercutting pricing since January 2026.
  • Atlassian Jira Service Management 5.0 embeds AI diagnostics, capturing enterprises since February 2026.

What makes Fixify unique

  • Fixify blends AI automation with human analysts for personalized IT support.
  • Integrates seamlessly with ServiceNow, JIRA, Freshservice, Okta, Microsoft, Google, Slack.
  • Provides real-time sentiment analysis to detect mood shifts and enhance employee experience.

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People at Fixify who can refer or advise you

Benefits

Remote Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

10%

2 year growth

13%
Fixify
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Fixify integrates directly with ServiceNow to relieve the pressure, automating the work that can be automated and backing it up with real people who know how to solve what AI can't.

Pulse 2.0
Nov 6th, 2024
Fixify: AI-Based IT Help Desk Solution Provider Secures $25 Million (Series A)

Fixify, an AI-based IT help desk solution provider, announced that it has closed a $25 million Series A funding round co-led by Costanoa Ventures, Decibel Partners and Paladin Capital Group with participation from Scale Venture Partners.

FinSMEs
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Fixify Raises $25M in Series A Funding

Fixify, an Arlington, VA-based AI-powered IT help desk solution provider, raised $25M in Series A funding

Benzinga
Oct 23rd, 2024
Fixify Secures $25M to Enhance IT Help Desks

Fixify, an AI-powered IT help desk solution provider, secured $25M in Series A funding co-led by Costanoa Ventures, Decibel Partners, and Paladin Capital Group, with Scale Venture Partners participating. The funds will scale its workforce and accelerate product development. Fixify combines AI with human experts to enhance IT support, addressing inefficiencies and improving user experience by keeping humans involved in the process.

GlobeNewswire
Oct 23rd, 2024
Fixify Secures $25 Million in Series A Funding to Modernize IT Help Desks by Keeping Humans in the Loop

ARLINGTON, Va., Oct. 23, 2024 (GLOBE NEWSWIRE) - Fixify, an innovative AI-powered IT help desk solution provider, announced today that it has closed a $25 million Series A funding round co-led by Costanoa Ventures, Decibel Partners and Paladin Capital Group with participation from Scale Venture Partners.