Full-Time

Senior Manager

Research Operations

Confirmed live in the last 24 hours

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Financial Services

Compensation Overview

$155.3k - $212.7kAnnually

+ Performance-based incentive compensation + Cash bonuses + Long-term incentives

Senior

No H1B Sponsorship

McLean, VA, USA + 2 more

More locations: Richmond, VA, USA | New York, NY, USA

Salary ranges provided for each location: McLean, VA: $170,800 - $194,900; New York, NY: $186,300 - $212,700; Richmond, VA: $155,300 - $177,200.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Risk Management

You match the following Capital One's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s Degree or Military experience
  • At least 5 Years of Project Management experience
  • At least 3 Years of People Management experience
Responsibilities
  • Identifying, standardizing and scaling research operations best practices, specifically with respect to research manage and overall metrics and reporting
  • Designing, streamlining and automating organization-wide research operational processes to simplify and enable associates and leaders to focus on their work
  • Driving momentum by creating transparency to the overall research & research operations portfolio
  • Creating and overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points related to research processes
  • Tracking effectiveness of operating standards and research management activities, identifying opportunities for increasing awareness, proactive support for product teams, training in research best practices & design leadership alignment of research in flight
  • Building and maintaining all research operations metrics (including active and strategic research), reporting, feedback and routines
  • Reporting on the portfolio of work, organizational health and satisfaction to stakeholders, design leaders, top of house & teams
  • Coordinating and facilitating operational activities and events, specifically identifying ongoing educational, awareness gaps, designer and researcher training and tool management
  • Establish the required cadences, templates, routines & systems for sprint planning across both operational research and active research, proactively gathering intake of work or potential work
  • Establish research mechanism standardization for lines of business GSD processes, proactively identifying gaps in adoption, needs in awareness and training & continual collaboration with command centers
  • Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work
  • Work in lockstep with our tools, Enterprise Risk, and associated teams to drive risk mature processes and practices
  • Building and maintaining strong working relationships by collaborating with design leads, product, command center and tech partners to uncover operational needs for research operations
  • Developing and deploying a communications and education strategy for research operational changes, including tool usage, research insights library iterations & opportunities to increase the maturity of research awareness in partners, designers & tech teams
  • Connecting with design operations, chiefs of staff, and design practice communities across Experience Design organization by learning, sharing, and teaching
  • Building and leading a successful team by mentoring, coaching, and elevating others
  • Guiding team members in strategy, research, design, alignment, analysis, process improvement, and change management
  • Navigating conflict resolution within your team as well as within projects, teams and partner relationships
  • Maintain, improve and iterate on the research operational systems strategic value to partners through education, development of new practices, feedback mechanisms and tracking usage & compliance
  • Manage the licensing needs, access, seat requirements, education & budgeting required for supporting and scaling user research tools across multiple organizations
  • Partner with Tools team on best practices, governance, and strategy for new tooling
Desired Qualifications
  • At least 8 years of Project Management experience
  • At least 5 years of People Management experience
  • Exceptional communication and collaboration skills
  • Excellent problem solving and influencing skills
  • Master’s degree or advanced Degree in Behavioral Science, economics, Cyber security, MBA or related field
  • Experience partnering with Risk, HR, Finance, Design, Product, Tech and Strategy partners
  • Experience managing multiple large portfolios of work
  • Familiarity working with design, creative or analytics teams

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system while providing comprehensive support and resources to help customers make informed financial decisions.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on digital banking enhances Capital One's user-friendly solutions.
  • Growing interest in ESG investing aligns with Capital One's financial inclusion commitment.
  • Fintech partnerships offer opportunities for Capital One Ventures to invest in innovative startups.

What critics are saying

  • Facing multiple lawsuits for allegedly defrauding customers out of $2 billion.
  • Class action lawsuit from influencer accusing Capital One of stealing link commissions.
  • Involvement in Israeli cybersecurity startup may expose Capital One to geopolitical risks.

What makes Capital One unique

  • Capital One leverages data and technology to revolutionize the credit card industry.
  • The company offers user-friendly banking solutions with no fees or minimums for checking accounts.
  • Capital One emphasizes financial literacy through partnerships with organizations like Khan Academy.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program