Full-Time

Senior Manager

Research Operations

Confirmed live in the last 24 hours

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Compensation Overview

$155.3k - $212.7kAnnually

+ Performance-based incentive compensation + Cash bonuses + Long-term incentives

Senior

No H1B Sponsorship

McLean, VA, USA + 2 more

More locations: Richmond, VA, USA | New York, NY, USA

Salary ranges provided for each location: McLean, VA: $170,800 - $194,900; New York, NY: $186,300 - $212,700; Richmond, VA: $155,300 - $177,200.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Risk Management
Requirements
  • Bachelor’s Degree or Military experience
  • At least 5 Years of Project Management experience
  • At least 3 Years of People Management experience
Responsibilities
  • Identifying, standardizing and scaling research operations best practices, specifically with respect to research manage and overall metrics and reporting
  • Designing, streamlining and automating organization-wide research operational processes to simplify and enable associates and leaders to focus on their work
  • Driving momentum by creating transparency to the overall research & research operations portfolio
  • Creating and overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points related to research processes
  • Tracking effectiveness of operating standards and research management activities, identifying opportunities for increasing awareness, proactive support for product teams, training in research best practices & design leadership alignment of research in flight
  • Building and maintaining all research operations metrics (including active and strategic research), reporting, feedback and routines
  • Reporting on the portfolio of work, organizational health and satisfaction to stakeholders, design leaders, top of house & teams
  • Coordinating and facilitating operational activities and events, specifically identifying ongoing educational, awareness gaps, designer and researcher training and tool management
  • Establish the required cadences, templates, routines & systems for sprint planning across both operational research and active research, proactively gathering intake of work or potential work
  • Establish research mechanism standardization for lines of business GSD processes, proactively identifying gaps in adoption, needs in awareness and training & continual collaboration with command centers
  • Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization work
  • Work in lockstep with our tools, Enterprise Risk, and associated teams to drive risk mature processes and practices
  • Building and maintaining strong working relationships by collaborating with design leads, product, command center and tech partners to uncover operational needs for research operations
  • Developing and deploying a communications and education strategy for research operational changes, including tool usage, research insights library iterations & opportunities to increase the maturity of research awareness in partners, designers & tech teams
  • Connecting with design operations, chiefs of staff, and design practice communities across Experience Design organization by learning, sharing, and teaching
  • Building and leading a successful team by mentoring, coaching, and elevating others
  • Guiding team members in strategy, research, design, alignment, analysis, process improvement, and change management
  • Navigating conflict resolution within your team as well as within projects, teams and partner relationships
  • Maintain, improve and iterate on the research operational systems strategic value to partners through education, development of new practices, feedback mechanisms and tracking usage & compliance
  • Manage the licensing needs, access, seat requirements, education & budgeting required for supporting and scaling user research tools across multiple organizations
  • Partner with Tools team on best practices, governance, and strategy for new tooling
Desired Qualifications
  • At least 8 years of Project Management experience
  • At least 5 years of People Management experience
  • Exceptional communication and collaboration skills
  • Excellent problem solving and influencing skills
  • Master’s degree or advanced Degree in Behavioral Science, economics, Cyber security, MBA or related field
  • Experience partnering with Risk, HR, Finance, Design, Product, Tech and Strategy partners
  • Experience managing multiple large portfolios of work
  • Familiarity working with design, creative or analytics teams

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system, ensuring that everyone has access to banking services and the knowledge to make informed financial decisions.

Company Size

10,001+

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven solutions like Chat Concierge improve customer experience and operational efficiency.
  • The Lifestyle Collection increases customer engagement and loyalty in the travel sector.
  • Acquisition of Discover diversifies offerings and potentially expands market share.

What critics are saying

  • Class-action lawsuit challenges Capital One's affiliate marketing practices, risking financial repercussions.
  • AI-powered Chat Concierge may face data privacy and customer trust issues.
  • Acquisition of Discover may encounter regulatory scrutiny and integration challenges.

What makes Capital One unique

  • Capital One leverages AI to enhance customer service with its Chat Concierge.
  • The Lifestyle Collection targets a broader travel market with curated property benefits.
  • Capital One's acquisition of Discover aims to expand market share and financial offerings.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program

Company News

MarketBeat
Feb 27th, 2025
Wealthstream Advisors Inc. Invests $287,000 in Capital One Financial Co. (NYSE:COF)

Wealthstream Advisors Inc. invests $287,000 in Capital One Financial Co. (NYSE:COF).

First Class Travel Now
Feb 26th, 2025
Capital One's new transfer bonus to JetBlue

But now, Capital One has launched a transfer bonus that can give you an extra 5,000 TrueBlue points upon your first transfer.

Business Wire
Feb 25th, 2025
Corpay® Upsizes Credit Facility by $750 million

Corpay, Inc. (NYSE: CPAY), a global S&P 500 corporate payments company today announced that it successfully closed on an amendment to its Term Loa

AwardWallet
Feb 22nd, 2025
Capital One Lifestyle Collection: Score Bonus Miles and Hotel Perks Without Elite Status

Later, Capital One introduced the Lifestyle Collection, a curated list of properties that offers select benefits to a broader range of travelers - though with fewer perks than the Premier Collection.

Auto Success
Feb 18th, 2025
Capital One Launches AI-Powered Assistant

Capital One has unveiled Chat Concierge, its first customer-facing agentic AI tool designed to streamline and enhance the car-buying process for both consumers and dealers.