Pharmacy Concierge Technician
$26
Mid
Associate's
Philadelphia, PA, USA
In PersonOn-site at Apple Pharmacy at St. Christopher's, 160 E. Erie Ave, Philadelphia, PA 19134; Monday–Friday with rotating weekends.
Medical, Clinical & VeterinaryPharmacy
About the job
Requirements
- Requires at least three years of experience in a community-based retail or hospital outpatient pharmacy, or equivalent training and experience.
- Demonstrated proficiency and process knowledge of outpatient prescription program payer and pharmacy benefit manager billing, issue resolution, and payment processes, including prior authorization and claim exception facilitation.
- Understanding and process knowledge of medication billing systems in an ambulatory pharmacy setting.
- Demonstrated computer literacy, including pharmacy operating system experience and Word and Excel capabilities.
- Prior point-of-sale and cash register experience is required.
- By May 2026, pharmacy technicians must obtain either a Pharmacy Technician Trainee license or a Pharmacy Technician license issued by the state of Pennsylvania. Employees holding a Trainee license must upgrade to a Technician license before the Trainee license expires.
- Ability to communicate effectively both orally and in writing.
- Ability to work quickly and accurately under time and volume constraints.
- Ability to resolve customer issues quickly and creatively to improve customer satisfaction.
- Ability to prioritize, facilitate, and problem-solve multiple time-sensitive tasks to completion.
- Strong organizational, record-keeping, and time management skills.
- Familiarity with pharmaceutical products, services, and drug interactions.
- Strong organizational skills and attention to detail.
- Good analytical skills.
Responsibilities
- Collaborate with internal team members to gather appropriate paperwork, prescription billing information, and prescriptions.
- Answer inbound telephone calls and triage calls to appropriate staff.
- Create patient profiles in the pharmacy information system.
- Enter prescription plan information in patient profiles to process and adjudicate patients’ prescriptions.
- Support Concierge Service activities from prescription intake through bedside delivery at patient discharge.
- Comply with established regulatory and organizational policies and procedures.
- Participate in program marketing and promotional campaigns.
- Assist in establishing policies and procedures for the Concierge Services Program, including the indigent drug program, Patient Assistance Programs, and pharmacy exception processes.
- Serve as the primary ambulatory pharmacy resource to facilitate access and resolve discharge medication issues, including formulary and coverage issues, copay issues, Patient Assistance Program eligibility, and other indigent programs.
- Prepare inventory reports for pharmacist review and purchasing.
- Submit, receive, and place inventory in stock using knowledge of order placement, receiving, and merchandising.
- Follow up with patients and families about pharmaceutical needs or additional eligibility information to ensure ongoing medication access.
- Work with appropriate departments and internal patient care team members regarding patients with limited financial resources for prescription medication, and collaborate as required to create medication access in support of discharge preparations.
- Collaborate with internal team members, insurance companies, drug manufacturers, and prescription benefit administrators to coordinate drug coverage or resolve denials.
- Educate pharmacy and other patient discharge-related departments about current policies and processes for the Patient Assistance Program and pharmacy exception process.
- Participate in achieving clinical and business goals and metrics for the Ambulatory Pharmacy Concierge Program.
- Assemble data and prepare concierge program reports.
- Perform other duties as assigned.
Desired Qualifications
- Additional experience in a hospital setting or lead Technician experience is a plus.
- An Associate’s Degree program is preferred.
- Certified Pharmacy Technician certification is preferred.
- Pharmacy point-of-sale or cash register experience is desired.
- Direct experience and knowledge of Patient Assistance Programs and/or indigent drug programs is highly desired.
About the company
Cencora buys and distributes medicines for pharmacies, hospitals and physician practices, while helping drug manufacturers bring treatments to patients. Its businesses combine wholesale supply networks with specialty distribution for complex therapies and services that support prescribing and patient access. Customers order medicines through its distribution systems, and its teams manage sourcing, storage and delivery alongside pharmacy operations and manufacturer support. It earns revenue from pharmaceutical sales and fees for logistics and healthcare services. The parent company was formed in 2001 through the merger that created AmerisourceBergen, adopted the Cencora name in 2023, and is headquartered in Conshohocken, Pennsylvania.
Company Size
10,001+
Company Stage
IPO
Headquarters
Conshohocken, Pennsylvania
Founded
2001
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Simplify's Take
What believers are saying
- Pharmacy contracts deepen customer ties: Cencora negotiates insurer agreements and handles administrative work through its managed-care networks.
- Eligible US staff gain retirement support: Cencora counts student-loan payments toward its employer match, up to 4% of pay.
- Drug demand expands sales: Cencora reported 5.1% quarterly revenue growth in August 2026, led by higher US volumes.
What critics are saying
- Customer dependence concentrates risk: Walgreens and Boots supplied 25% of Cencora's fiscal 2025 revenue, reported in November 2025.
- Legal liabilities tie up cash: Cencora's November 2025 filing recorded $4.3 billion in opioid settlements, payable over 13 years.
- Warehouse work is physical: Cencora's day-shift associate listing requires repeated lifting up to 50 pounds and overtime availability.
What makes Cencora unique
- Independent pharmacies get a shared brand: Cencora's Good Neighbor Pharmacy franchise supports their merchandising and store identity.
- Specialty shipments use reusable packaging: Cencora's World Courier Cocoon containers combine passive temperature control with live location monitoring.
- Medicines arrive ready for bedside checks: Cencora's American Health Packaging sells barcoded unit doses that support hospital scanning.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Parental Leave
- Adoption Assistance
- Infertility Coverage
- Family Planning Benefits
- Behavioral Health Solutions
- Professional Development Budget
- Training Programs