Associate Digital Media Manager

Job Description

This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare.

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians.

The Gig

Own end-to-end delivery and operations for Healthengine’s Digital Media business, supporting agency and direct clients. Support growth through outbound prospecting and account management, including generating first meetings for the Digital Media Sales Manager. The role is approximately 70% campaign delivery and media operations and 30% prospecting and account growth.

Responsibilities:

Campaign Delivery and Media Operations:

• Build, launch, monitor and optimise digital media campaigns in collaboration with the Media and Marketing teams.
• Prepare and present End of Campaign reports, ensuring accurate performance data and clear recommendations for future campaigns.
• Liaise with internal stakeholders to align campaign delivery with client expectations.
• Execute and monitor client media campaigns on Braze.
• Create end-to-end EDM campaign mock-ups and builds for client review.
• Manage the media campaign calendar in collaboration with the Marketing team.
• Oversee product inventory using Google Ad Manager and Braze.
• Prepare and distribute fortnightly performance reports on media campaigns and on-platform interactions (OPI).
• Run fortnightly key partner data and optimisation meetings.

Digital Media Sales:

• Proactively engage agency and direct-client prospects via phone, email and professional networking to identify new business opportunities and secure qualified first meetings for Elyse.
• Build and maintain relationships with a small portfolio of accounts, understanding client objectives and developing media proposals to grow repeat business and campaign spend.
• Work with Elyse and Jack on larger or more complex sales opportunities and progressively build an owned client portfolio.

Responsibilities are limited to Digital Media. All GP, Dental, Allied Health and Pharmacy implementation and administration sit with the respective Customer Success Managers.

This includes onboarding, contracts, store and practice setup, and reporting for those areas.

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation.

Experience you’ll bring:

• Essential experience building campaigns in Braze, Google Ad Manager and EDM, with the ability to operate independently with minimal training.
• Outbound sales experience and confidence engaging agency and direct-client prospects.
• Experience building and maintaining client relationships in sales or account management.
• Ability to analyse campaign performance and deliver client-facing reports and recommendations.
• Strong ability to use LLM tools to solve digital media and campaign-related problems, verifying every output and ensuring all consumer-facing details are accurate.
• Interest in digital media and the healthcare sector.

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry.

In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events, quarterly team-building activities and more
• A weekly food shop keeps the kitchen stocked with plenty of snacks, treats and all kinds of beverages to help yourself to, alongside our Friday drinks trolley, table tennis and games plus a subsidised vending machine.
• Access to growth opportunities and learning resources to develop your personal and professional skills
• Workplace wellness program including 24/7 EAP access that extends to your family, fitness apps and other wellbeing resources
• Extra leave so you can rest, recharge and live well
• Discounts and salary packaging options through our benefit partner
• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2025/26.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

Qualifications

Additional Information