Long View Systems

Managed IT services and cloud solutions

Technical Generalist Consultant

System AdministrationConfirmed live in the last 24 hours

Full-timeVancouver, BC, CanadaCA$60.8k - CA$83k /yrIn-person

About the Job

Requirements

Hands-on experience in systems administration and infrastructure operations.
Strong Windows 11 and Windows Server administration and troubleshooting skills.
Practical networking knowledge across Cisco switching, routing, wireless, ASA firewalls, and general TCP/IP troubleshooting.
Demonstrated SCCM and enterprise patching experience; this is a required capability for the role.
Practical knowledge supporting virtualization platforms, Veeam backup, Dell backup technologies, storage area networks, and general server infrastructure.
Working knowledge of PKI and certificate-related troubleshooting.
Experience monitoring infrastructure and responding to alerts using tools such as PRTG, LogicMonitor, or comparable platforms.
Experience managing support work through ServiceNow or another enterprise IT service management platform.
Ability to troubleshoot methodically across endpoints, servers, networks, voice, backups, storage, and peripherals, escalating appropriately when required.
Strong written communication and documentation skills for tickets, procedures, runbooks, client updates, and operational handoffs.
Willingness and ability to learn and comply with NERC requirements is essential.

Responsibilities

Provide an on-site point of contact for day-to-day infrastructure operations, end-user support, and service coordination.
Provide responsive Tier 1 through Tier 2 support for users, endpoints, servers, infrastructure, peripherals, connectivity, voice, and related technology issues.
Support the ticketing queue using ServiceNow and LogicMonitor, maintaining clear notes, timely updates, accurate status, effective handoffs, and follow-through to resolution.
Complete daily operational health checks across the environment, including PRTG monitoring, overnight alerts, server performance, Veeam backups, and other service indicators.
Proactively engage with users, build trusted relationships, identify emerging concerns, and ensure people feel supported and informed.
Support infrastructure lifecycle and operational activities, including SCCM patching cycles, Windows desktop maintenance, failover testing, backup validation, and scheduled maintenance.
Act as the environment access liaison for approved third-party vendors and perform escorting duties in accordance with applicable security and NERC compliance requirements.
Develop working expertise in the client’s critical systems, monitor and troubleshoot issues, maintain documentation and runbooks, and share knowledge with the broader support team.
Participate in an after-hours on-call rotation and respond professionally to incidents affecting critical services in accordance with the team’s support model.
Collaborate closely with other support resources, communicate risks early, and take ownership for commitments through to completion.

Desired Qualifications

Experience in a regulated, high-availability, or critical infrastructure environment is an asset.
Experience in managed services or a comparable client-facing IT support role.
General VoIP and Cisco voice experience.
Relevant post-secondary education or equivalent practical experience; Microsoft, Cisco, ITIL, CompTIA, VMware, or related certifications are assets.

Salary Range: 60835 to 83000 (Currency: CAD) (Pay period: per-year-salary)

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you the type of person who enjoys being the on-site "go-to" resource for technical issues? Do you have experience supporting critical production environments where uptime and responsiveness are important?

We're searching for an experience and forward-thinking Technical Generalist Consultant to join our Vancouver, BC team!

The Technical Generalist Consultant, is one of the trusted on-site technical partner for one of Long View’s managed services clients.This hands-on role supports a modern, business-critical on-premises environment and its users, providing support across Tier 1 through Tier 2, monitoring infrastructure health, coordinating operational activities, and helping ensure a reliable client experience. You will combine broad systems administration skills with exceptional customer service, disciplined follow-through, and the confidence to work directly with users, technical teams, vendors, and client stakeholders.

A Day in the Life:

Provide an on-site point of contact for day-to-day infrastructure operations, end-user support, and service coordination

Provide responsive Tier 1 through Tier 2 support for users, endpoints, servers, infrastructure, peripherals, connectivity, voice, and related technology issues

Support the ticketing queue using ServiceNow and LogicMonitor, maintaining clear notes, timely updates, accurate status, effective handoffs, and follow-through to resolution

Complete daily operational health checks across the environment, including PRTG monitoring, overnight alerts, server performance, Veeam backups, and other service indicators

Proactively engage with users, build trusted relationships, identify emerging concerns, and ensure people feel supported and informed

Support infrastructure lifecycle and operational activities, including SCCM patching cycles, Windows desktop maintenance, failover testing, backup validation, and scheduled maintenance

Act as the environment access liaison for approved third-party vendors and perform escorting duties in accordance with applicable security and NERC compliance requirements

Develop working expertise in the client’s critical systems, monitor and troubleshoot issues, maintain documentation and runbooks, and share knowledge with the broader support team

Participate in an after-hours on-call rotation and respond professionally to incidents affecting critical services in accordance with the team’s support model

Collaborate closely with other support resources, communicate risks early, and take ownership for commitments through to completion

What You Bring:

Hands-on experience in systems administration, infrastructure operations

Strong Windows 11 and Windows Server administration and troubleshooting skills

Practical networking knowledge across Cisco switching, routing, wireless, ASA firewalls, and general TCP/IP troubleshooting

Demonstrated SCCM and enterprise patching experience. This is a required capability for the role

Practical knowledge supporting virtualization platforms, Veeam backup, Dell backup technologies, storage area networks, and general server infrastructure

Working knowledge of PKI and certificate-related troubleshooting

Experience monitoring infrastructure and responding to alerts using tools such as PRTG, LogicMonitor, or comparable platforms

Experience managing support work through ServiceNow or another enterprise IT service management platform

Ability to troubleshoot methodically across endpoints, servers, networks, voice, backups, storage, and peripherals, escalating appropriately when required

Strong written communication and documentation skills for tickets, procedures, runbooks, client updates, and operational handoffs

Experience in a regulated, high-availability, or critical infrastructure environment is an asset; willingness and ability to learn and comply with NERC requirements is essential

What Makes You Extra Awesome:

Experience in managed services, or a comparable client-facing IT support role

General VoIP and Cisco voice experience

Relevant post-secondary education or equivalent practical experience. Microsoft, Cisco, ITIL, CompTIA, VMware, or related certifications are assets

Why Work at Long View:

Great people and culture

Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

Interesting work – Be part of exciting projects while accessing all the latest technologies

Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

About the Company

Long View Systems

Managed IT services and cloud solutions

Long View provides IT services and solutions across North America, focusing on long-term client partnerships and comprehensive managed services. Its offerings include Modern Workplace, Data & Dynamics, OneCloud, NextNet, Digital Defense, and Licensing & Procurement, supported by partnerships with Microsoft, Cisco, and Hewlett Packard Enterprise. It differentiates itself through enduring client relationships, a strong ecosystem of technology partners, industry recognition, and a history of improving client operations, as shown by internally adopting Dynamics 365 to replace its own ERP. The company’s goal is to help customers digitally transform and run IT as a steady, orchestrated service rather than as isolated projects.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Calgary, Canada
Founded: 1999

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