Field Service Engineer

Job Description Summary

Our Field Service engineers are responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. In this role, you'll be responsible mainly for servicing the MR modality. You'll develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

South UK location: Ideally Oxford, Berkshire or Surrey and surrounding counties.

Job Description

Responsibilities

• Maintaining all models specific to a modality in the assigned area. Training is provided.

• Performing total system level troubleshooting on complex multi-symptom problems.

• Communicating clearly with customers and department managers on the equipment status and maintain customer satisfaction.

• Assisting in Account Sales visits, helping train others where necessary, identifying Sales opportunities and communicating them to accounts team.

• Assisting in the growth and direction of business in geographic area.

• Responsible for Warranty and PMS contract cost control.

• Completing all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).

• Playing a leading role in a complex and multifunctional rooms.

• Sharing best practices.

• Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, relevant Field Service experience.

• Technical analytical skills

• Planning and organizing work effectively and efficiently

• Ability to work independently with minimum supervision, high work standards and quality, showing initiative and motivation.

• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills

• Fluency in English

• Valid driving license, active driving experience.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, g ender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Looking for a talented team with great atmosphere and an inspiring mission? Let us know about you and submit your application today

#LI-BG1
#LI-remote

Additional Information