Engagement Manager

Oracle Customer Success Services (CSS) delivers fully integrated technology and AI solutions spanning infrastructure and applications across every industry we serve, constantly raising the bar on what’s possible. But today’s organizations need more than just great technology to achieve lasting business outcomes.

For sustained growth and a competitive industry advantage, customers rely on Oracle Customer Success Services (CSS) for end-to-end expertise across their Oracle ecosystem. The customer-centric approach, integration with Oracle Product Development, and collaboration with partners that CSS provides helps organizations accelerate solution adoption, foster innovation, and obtain long-term value from their Oracle investments.

What You’ll Do

As CSS Engagement Manager, you have a broad understanding of Oracle solutions, industry best practices and business processes.

• You will be responsible for managing end-to-end client engagements for enterprise implementation projects, ensuring successful project delivery, strong client relationships, effective governance, and achievement of business objectives.

• You will serve as the primary point of contact between the client and the implementation organization, overseeing engagement performance from project initiation through implementation, go-live, stabilization, and transition to ongoing support.

• You will ensure that implementation projects are delivered according to agreed contractual scope, timelines, quality standards, and commercial commitments while maintaining high levels of client satisfaction.

• This role requires a combination of client relationship management, project delivery oversight, commercial management, executive stakeholder engagement, and business transformation expertise.

• You will be responsible for the following

  • Client Relationship Management

  • Project Delivery Management and Oversight

  • Project Governance and Executive Reporting

  • Commercial and Contract Management

  • Cross Functional Coordination

  • Customer Success and Continuous Improvement 

What You’ll Bring

Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for:

• Minimum of 8–12 years of experience in enterprise technology consulting, SaaS implementation, IT project delivery, or digital transformation.
• At least 3–5 years of experience in client engagement management, program management, professional services delivery, or similar client-facing leadership positions.
• Demonstrated experience managing enterprise SaaS implementation engagements involving multiple stakeholders and cross-functional teams.
• Proven experience managing client relationships, executive stakeholders, and complex implementation escalations.
• Experience overseeing project delivery, implementation governance, and commercial commitments.
• Strong understanding of enterprise SaaS/cloud implementation methodologies and project lifecycles.
• Experience managing project risks, scope changes, contractual obligations, and delivery dependencies.
• Strong communication & presentation skills, able to talk comfortably with business leaders and C-level executives 

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