MetLife

Sells life insurance and workplace benefits

Lead Communications Strategist

PR & CommunicationsUpdated on Nov 11

Full-timeCary, NC, USA

About the Job

Requirements

Excellent writing, editing, and message-development skills, including simplifying complex business priorities and creating compelling stories and content for different audiences, leaders, and channels.
Demonstrated experience serving as an internal communications business partner and providing strategic counsel to senior leaders.
Strong verbal communication, presentation, and relationship-management skills, including effective collaboration across cultures in a global, matrixed organization.
Superior project-management skills, including managing multiple priorities and delivering high-quality work in a fast-moving environment.
Proven experience in public relations and social media, including developing integrated internal and external communications.
Bachelor’s degree in communications, journalism, public relations, English, or a related field.

Responsibilities

Serve as the lead communications business partner to the Head of Global Customer Service & Operations and Corporate Real Estate, while supporting the Chief Data & Analytics Officer and the Head of Global Business Solutions; counsel senior leaders on communications strategy, messaging, and delivery to strengthen alignment and consistency.
Develop and execute integrated internal and external communications strategies that advance GTO priorities and broader business objectives, translating complex business, technology, and operations topics into clear, compelling stories for diverse audiences.
Strengthen employee engagement across channels by continually identifying effective ways to connect with frontline service and operations employees around the world.
Enhance MetLife’s reputation as a place where technology and operations talent can thrive through public relations, social media, and thought leadership, including communications and marketing for the annual Triangle Tech X Conference.
Manage multiple priorities and projects, build strong stakeholder relationships, and work effectively across levels, functions, regions, and cultures.

Desired Qualifications

8+ years of relevant communications or business experience, including developing written and multimedia content.
Experience supporting a technology and operations organization, particularly one focused on customer service.
Experience leading communications for conferences, executive platforms, thought leadership programs, or large-scale employee engagement initiatives.
Strong strategic judgment, intellectual curiosity, appropriate use of AI, and comfort navigating ambiguity and evolving business priorities.

The Opportunity

The Lead Communications Strategist helps advance key priorities for MetLife’s Global Technology & Operations (GTO) organization through clear, compelling and integrated communications. As a communications business partner to the EVP/Head of Global Customer Service & Operations and Corporate Real Estate, and in support of the Chief Data & Analytics Officer and the Head of Global Business Solutions, this role develops strategies and content that strengthen alignment, engagement, belonging and purpose across a global organization. The position also leads communications for MetLife’s Triangle Tech X (TTX) ecosystem, including the annual conference and TTX Talks, helping showcase emerging career opportunities, evolving skills and greater inclusion in STEM. Working across internal, external, social and multimedia channels, the strategist translates complex priorities into relevant stories that support business objectives and reinforce MetLife’s reputation as a place where technology and operations talent can thrive.

Key Responsibilities

·Serve as the lead communications business partner to the Head of Global Customer Service & Operations and Corporate Real Estate, while supporting the Chief Data & Analytics Officer and the Head of Global Business Solutions; counsel senior leaders on communications strategy, messaging and delivery to strengthen alignment and consistency.

·Develop and execute integrated internal and external communications strategies that advance GTO priorities and broader business objectives, translating complex business, technology and operations topics into clear, compelling stories for diverse audiences.

·Strengthen employee engagement across channels, continually identifying more effective ways to connect with frontline service and operations employees around the world.

·Enhance MetLife’s reputation as a place where technology and operations talent can thrive through public relations, social media and thought leadership, including communications and marketing for MetLife’s annual Triangle Tech X Conference.

·Manage multiple priorities and projects, build strong stakeholder relationships and work effectively across levels, functions, regions and cultures.

Required Qualifications

Excellent writing, editing and message-development skills, with the ability to simplify complex business priorities and translate them into compelling stories and content for different audiences, leaders and channels.
Demonstrated experience serving as an internal communications business partner and providing strategic counsel to senior leaders.
Strong verbal communication, presentation and relationship-management skills, with the ability to collaborate effectively across cultures in a global, matrixed organization.
Superior project-management skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-moving environment.
Proven experience in public relations and social media, including the development of integrated internal and external communications.
Bachelor’s degree in communications, journalism, public relations, English or a related field.

Preferred Qualifications

·8+ years of relevant communications or business experience, including the development of written and multimedia content.

·Experience supporting a technology and operations organization, particularly one with a focus on customer service.

·Experience leading communications for conferences, executive platforms, thought leadership programs or large-scale employee engagement initiatives.

·Strong strategic judgment, intellectual curiosity, comfortability in leveraging AI appropriately, and comfort navigating ambiguity and evolving business priorities.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $93,200 - $140,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

About the Company

MetLife

Sells life insurance and workplace benefits

MetLife sells life, dental, disability and other insurance, along with annuities and retirement products, to individuals and to employers that offer them as workplace benefits. It is one of the largest US life insurers and a major supplier of group benefits to American employers, with insurance businesses across Asia, Latin America, Europe and the Middle East. Customers pay premiums for coverage, and MetLife invests those funds and also manages money for outside clients through its asset management arm. Its retirement business takes over pension obligations from employers and pays the monthly benefits owed to their retirees. MetLife was founded in 1868 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1868

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