Customer Experience Program Manager Assistant Intern

Job Description

Join Ubisoft’s Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment. You will help to mobilize and work closely with cross functional teams across Ubisoft to plan and execute efficient live operations while advocating for the player experience and proactively safeguarding our franchises and company reputation.

As a Customer Experience Program Manager Assistant, your tasks will be:

• Plan & Manage Live Operations: identifying, planning and executing Live Operations for Ubisoft´s Games & Services to ensure launch readiness & operational excellence for cross functional teams. 
• Working on Continuous Improvement & Process Evolution: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
• Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team.
• Gathering and Analysing Data: Collect, clean, and analyze past live operations data to extract actionable insights, leveraging analytical skills to drive process improvements.
• Assisting with Transversal projects : Transversal projects to improve collaboration across global publishing and beyond. These are potential special projects to track aligning the needs of various departments across Ubisoft.

Qualifications

• You are currently pursuing a higher education degree specializing in project management or equivalent;
• You have a previous experience in project management, planning live operations in a cross-functional environment;
• You are a team player and have at heart to gather feedback and contribute to process improvements;
• You are detail-oriented and a structured thinker, giving you the ability to organize workflows, improve efficiency and solve problems;
• Proficiency in Excel is essential to collect, clean and analyze Data, and an experience with KPI tracking is a bonus;
• A prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage;
• You have a fluent level of English, both written and spoken. French is a bonus;
• As a player or not, you have a strong interest about the video game industry!

Additional Information

Recruitment process

If your application is chosen, you will be contacted by a member of the Campus Team to schedule a phone exchange in order to determine if the job description matches your profile, but also what you are looking for.

Finally, an interview will be organized (on site or through Teams) with your future manager and the Director, Customer Experience.

Benefits as a Trainee at Ubisoft

• Internship reward according to the studies level.
• Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month
• Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.

Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

Ubisoft question box

How should I prepare my application to Ubisoft?

First, read the job description carefully in order to highlight your relevant experiences and skills for this position! A personalized and well-detailed resume will certainly allow you to stand out 😉

Cover letter or not? Between both, we’ll always prefer a few lines explaining your interest in the internship /apprenticeship, rather than a long generic copy / paste! A dedicated space is also specifically provided for this purpose when you apply on our site.
Feel free to check out our JobTeaser article for more tips!

I don't know the video game industry. Do I fit into Ubisoft?

A lot of our employees are not huge fans of video games. At Ubisoft, we are looking for people who are passionate about their specialties, their jobs or entertainment in general.

What can I expect during an internship or apprenticeship at Ubisoft?

From your very first days, you will attend a Welcome Session introducing you to Ubisoft, its organisation and your working environment for the coming months. Your manager and your team will support you on a daily basis, both during your first few weeks and throughout your entire experience!

Once you are autonomous, your tasks will be varied and give you a sense of responsibility, regardless of the type of contract. Working at Ubisoft means working on real projects on a day-to-day basis.

A dedicated Teams group will also allow you to interact with other interns and apprentices.

What are Ubisoft social engagements?

We are working to enrich players’ lives through unique and memorable gaming experiences and by improving the positive impacts of our games. To get there, we are creating a safer, more inclusive work environment, we are giving back to the communities where Ubisoft operate by working with local non-profit partners and by working to reduce the environmental impact of our business. Get to know more on this topic on our Social Impact website page

I have a disability; how could I apply?

All our recruitment teams are aware of disability issues. Therefore, you can apply normally via our Smartrecruiters platform by attaching your resume and cover letter. If you need any adjustment of the recruitment process, especially when it involves video interviews, don’t hesitate to state it during your application and / or contact the Handicap Mission team by email ([email protected]).