Sales Associate
La Senza
Sales Associate
La Senza
Global retailer selling affordable fashion lingerie
OVERVIEW
La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand and demonstrate the La Senza selling model and behaviours.
Role and Responsibilities:
• Focused on building new and lasting customer connections, delivering highly satisfying customer experiences and consistently leading the La Senza selling model with confidence, passion and expertise for the brand
• Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to develop customer loyalty
• Promote and display teamwork across all areas to ensure the customer’s journey is seamless
• Process customer transactions, returns or exchanges accurately and efficiently and create lasting customer impressions
• Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership
• Understand, adhere to and reinforce brand standards
• Reinforce all activities related to providing a safe working environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink
• Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions
• Replenish merchandise to standard to create a full and abundant store, ensuring visual displays are maintained according to standards
Key Success Criteria:
• Embraces the organization’s mission
• Meets defined availability criteria, including evenings, weekends and non-business hours
• Ability to work as part of a team
• A genuine desire to provide excellent customer service
• Excellent listening, organization and follow through skills
• Ability to connect with and relate to customers and build meaningful relationships
La Senza is a global retailer that sells fashion lingerie, including bras and panties, at affordable prices. Its products are designed in a range of styles—lightly lined, unlined, push-up, and full-coverage bras, plus multiple panty styles—so customers can find options that fit different body shapes and preferences. The company operates through both online sales and a network of physical stores, offering promotions to attract shoppers and encourage repeat purchases. Customers browse and buy through the brand’s online platform or in-store experiences, with emphasis on comfort, fit, and style. La Senza differentiates itself by combining a broad global presence with accessible pricing, promotions, and a focus on customer satisfaction to build loyalty. Its goal is to help women feel sexy and confident by providing comfortable, fashionable lingerie that is easy to access and affordable.
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