Implementation Specialist - Electronic Health Records

This is a hands-on individual contributor role. You own implementations from contract signature through stabilization, and you configure the system yourself rather than just managing a plan.

What you'll do

• Own multiple concurrent EHR implementations from contract signature through go-live and stabilization

• Act as the primary project lead: timelines, milestones, risks, and stakeholder communication

• Configure customer environments including roles, permissions, security settings, forms, templates, workflows, and operational settings

• Translate clinical, operational, and billing workflows into scalable system configurations

• Lead implementation workshops across clinical, medical, operations, intake, scheduling, and revenue cycle teams

• Manage data migration, system validation, user acceptance testing, and go-live readiness

• Train administrators, super users, and frontline staff

• Partner with product and engineering to close gaps and improve how we implement

• Own internal communication throughout the implementation

What we're looking for

• 3+ years of EHR implementation experience

• Experience implementing EHR, practice management, healthcare operations, or other complex workflow-driven platforms

• Comfort configuring systems, not just project managing them

• Experience building forms, workflows, permissions, templates, user roles, and operational settings

• Experience supporting enterprise deployments with 100+ users

• Comfort in a fast-paced environment with real ownership and autonomy

• Ability to manage client expectations across concurrent accounts

Nice to have

• Behavioral health experience

• Experience migrating customers off legacy EHR systems

• Familiarity with healthcare interoperability, EDI, claims, eligibility, or payer workflows