Lounge Supervisor

Job Description

At Etihad, every exceptional journey begins on the ground. Our Premium Lounge is where hospitality, service excellence and leadership come together to create memorable experiences for guests before they board. We are looking for an experienced Lounge Supervisor to lead our Premium Lounge team in Bangkok, Thailand, ensuring the highest standards of service, hospitality and performance are delivered every day.

This is an opportunity to take the next step in your career, driving guest satisfaction and upholding the premium standards that define the Etihad experience. As we continue our ambitious growth journey, you'll be part of a global airline that values excellence, innovation and exceptional guest experience.

What does this mean for you?

• Lead and inspire a team in a premium hospitality environment at one of Asia's busiest international airports
• Drive service excellence and create memorable experiences for guests travelling across our global network
• Play a key role in achieving guest satisfaction and performance targets
• Join one of the world's fastest-growing airlines with exciting opportunities for career growth and development
• Enjoy a competitive salary and comprehensive benefits package

Your role

• Lead the day-to-day operation of the Etihad Premium Lounge, ensuring consistent delivery of service, hospitality and operational standards
• Drive lounge performance by achieving guest satisfaction, NPS and operational targets while maintaining a premium guest experience
• Oversee supplier and service provider performance, ensuring compliance with quality, hygiene, inventory and operational standards
• Manage lounge budgets, control expenditure and identify opportunities to generate additional revenue through ancillary sales and third-party airline partnerships
• Build and maintain strong relationships with airport authorities and key operational stakeholders
• Investigate guest feedback and complaints, ensuring timely resolution and implementation of corrective actions where required
• Proactively engage with guests to understand their needs and identify opportunities to continuously enhance the lounge experience
• Ensure all lounge administration, reporting and operational processes are completed accurately and in a timely manner

Qualifications

• High school certificate
• Minimum 3 years of experience in an airline, airport lounge, hotel, hospitality or customer service environment
• Minimum 1 year of experience in a supervisory or team leadership role
• Fluent in written and spoken English (C1 level or above)
• Proven ability to lead, motivate and develop frontline teams
• Strong guest service, communication and stakeholder management skills
• High standards of personal presentation and professionalism

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.