Senior Technical Program Manager - Alexa Shopping

Description

Alexa+ is transforming how hundreds of millions of customers shop by voice, and delivering on that promise depends as much on how we build as on what we build. We're looking for a Principal Technical Program Manager to define and deliver the horizontal initiatives that raise the bar across all of Alexa Shopping — leading with the Amazon Stores Agent, the experience that lets customers complete multi-step store tasks through natural conversation on Alexa+ enabled Echo Family Devices, and extending to the cross-cutting programs, including testing and quality automation, that determine how quickly and reliably we ship. You will own a portfolio of very large, cross-organizational programs, remediate endemic problems that no single team can solve alone, and create the mechanisms that keep these programs succeeding with and without your involvement. You will work at the intersection of agentic AI research and production-quality delivery, often in areas where neither the business nor the architectural strategy has been defined, driving clarity where the problem itself is not yet clear. This is a highly visible role: you operate with complete independence, act as a force multiplier across peer teams inside and outside Alexa Shopping, and represent complex decisions and trade-offs to leaders up to three levels above (Directors and VPs). You will operate as an extension of the organization's leadership, anticipating where the org needs to go and building the programs to get it there.

Key job responsibilities
Amazon Stores Agent
-Own and scale the Amazon Stores Agent on Alexa+ enabled Echo Family Devices — launching agentic store actions that let customers complete multi-step tasks across Registries, Payments, Subscribe & Save, Addresses, Orders, and Returns by gathering what's needed through natural conversation and completing the steps on their behalf.
-Drive the program from its first actions to a customer-complete experience, holding a high task-completion bar and standing up the shared foundations — routing, evaluation, and API integration — so customers finish whole tasks hands-free and new actions ship faster over time.

Horizontal Program Leadership
-Define and own a portfolio of very large programs that cut across Alexa Shopping teams and organizations, beginning with the Amazon Stores Agent, decomposing ambiguous, org-level goals into clear workstreams that teams can execute independently.
-Anticipate future needs and stand up new horizontal initiatives before they become blockers, defining the problem, scope, success criteria, and ownership where none exist.
-Remediate critical, endemic problems that recur across teams, driving alignment among engineering, science, and product leaders on shared priorities, sequencing, and trade-offs.

Mechanisms, Metrics & Standards
-Create, optimize, and drive adoption of the metrics, reviews, and operating mechanisms that make horizontal programs measurable and durable, designed to keep succeeding with and without your involvement.
-Establish standards and best practices — including quality automation and shift-left practices that run alongside every developer, generating and executing the right tests across devices, endpoints, and geographies before a change ships — that teams across the org adopt and emulate.
-Track and communicate program health, delivery milestones, technical risks, and resource constraints to senior leadership; be the person escalations are brought to, and show excellent judgment in driving executive-level escalations.

Cross-Organizational Influence
-Build durable partnerships with peer teams across VP organizations and business lines to land programs that require coordination beyond any single org, acting as a force multiplier rather than a single-threaded doer.
-Identify risks and opportunities in technical strategies, architectures, and engineering organization structures, and influence system owners, investment, and technology direction for agentic AI systems.
-Represent complex decisions, difficult trade-offs, and potential solutions clearly, both verbally and in writing, to leaders up to three levels above, helping them understand the decisions they need to make and the options they have.

Community & Talent
-Amplify your impact by educating the TPM and engineering communities on program-management best practices, and by sharing knowledge at internal conferences and community events.
-Mentor TPMs across the organization, help managers guide their teams' career growth, and contribute to Principal TPM promotion assessments and talent reviews.
-Actively recruit for Amazon and raise the bar in the hiring and interview process.

About the team
About the team
The Alexa Shopping team owns the Shopping experiences customers use on all Alexa devices (Echo, Echo Show, Alexa App, Fire TV). With Gen AI and LLMs, we are reinventing shopping into a voice + touch experience that spans the full lifecycle - discovery, search, purchase, reorder, order tracking, and post-purchase support - across all product categories and worldwide marketplaces.

Basic Qualifications

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.