Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your Job:
The Partners team works to promote sales and provide support for channel partners. The Partner Success Representative is responsible for providing exceptional sales support to our channel sales team and partners, managing customer accounts, and maximizing revenue opportunities through effective sales support, account management, and customer success strategies.
Your Role:
- Provide world class service in handling and resolving resold customer and partner enquiries
- Understand and explain features and benefits of Global Relays services
- Identify sales and upsell opportunities to existing customers
- Provide administrative support to partners team with various tasks such as resold customer sign ups and terminations
- Perform monthly reconciliation of user counts and analyze monthly of invoices for partners
- Coordinate with Global Relay’s Sales, Provisioning, Support, Accounting, Training and Legal teams to promptly respond to and solve partner/customer inquiries and questions
- Maintain up-to-date and accurate customer and reseller information and data entry in Salesforce.com
- Ensure partner processes are updated on internal Wiki
- Assist with and coordinate partners team development activities by setting up phone calls, demonstrations, training sessions, webinars and various correspondences between partners
- Compose correspondence to customers and Partners, coordinate meetings, circulate agendas and training and marketing material
- Various other duties as projects arise
About You:
- Post-secondary education, complemented by relevant work experience or training
- Excellent English communication skills, interpersonal, presenting and listening skills
- Experience in channel; either vendor, MSP, reseller or distributor preferred
- Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
- Exceptional time-management and organizational & prioritizing skills with great attention to detail is essential
- Comfortable working with technology and computers and demonstrates the ability to learn new software quickly
- Strong work ethic with a willingness to multi-task and flexible to take on varied responsibilities
- Ability to exercise tact and discretion and can be entrusted with confidential information
- Good judgment to proactively and independently solve problems and make decisions
- Goal-oriented self-starter who can work independently and reliably with minimal supervision and has an appetite for continuous learning; comfortable working under pressure in a fast-paced environment
- A friendly, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
- Previous experience with SalesForce or other CRM system is an asset
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
