Office Operations Assistant

<h3>Your future role at a glance</h3><ul style="margin-bottom: 0px; margin-top: 0px; padding-inline-start: 48px"> <li style=" font-style: normal; font-weight: 400; list-style-type: square; text-decoration: none"><strong>Location</strong>: Evansville, IN</li> <li style=" font-style: normal; font-weight: 400; list-style-type: square; text-decoration: none"><strong>Facility</strong>: Ascension St. Vincent, Health System</li> <li style=" font-style: normal; font-weight: 400; list-style-type: square; text-decoration: none"><strong>Department/Specialty</strong>: Employer Based Clinics</li> <li style=" font-style: normal; font-weight: 400; list-style-type: square; text-decoration: none"><strong>Schedule</strong>: Full-Time Days, Monday-Friday (Remote)</li> </ul> <h3>How you’ll make an impact in this role</h3><ul><li>Serve as the first point of contact for patients at multiple Employer Based Clinics.</li><li>Work independently, managing a high volume of calls while maintaining strong communication with a multi-location clinical team.</li><li>Answer incoming calls promptly and professionally, creating a welcoming and positive patient experience. Make outgoing calls to patients to deliver appointment instructions, preparation requirements, and other relevant information.</li><li>Respond to routine patient questions regarding employer clinic services, appointment availability, office procedures, and general medical office information.</li><li>Communicate effectively with clinic staff to support smooth daily operations. Document staff and patient interactions accurately in the electronic medical record. </li></ul><h3>What minimum requirements you’ll need</h3><b>Licensure / Certification / Registration</b><ul><li>Required Credential(s):<ul><li>None Required.</li></li></ul></ul><b>Education</b><ul><li>High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.</li></ul><h3>Benefits that help you thrive</h3><div> <ul style="margin-top:0px; margin-bottom:0px"> <li><b>Comprehensive health coverage:</b> medical, dental, vision, prescription coverage and HSA/FSA options</li> <li><b>Financial security & retirement:</b> employer-matched 403(b), planning and hardship resources, disability and life insurance </li> <li><b>Time to recharge:</b> pro-rated paid time off (PTO) and holidays</li> <li><b>Career growth:</b> Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning</li> <li><b>Emotional well-being:</b> Employee Assistance Program, counseling and peer support, spiritual care and stress management resources</li> <li><b>Family support:</b> parental leave, adoption assistance and family benefits</li> <li><b>Other benefits:</b> optional legal and pet insurance, transportation savings and more</li> </ul> </div><h3>Life at Ascension: Where purpose meets opportunity </h3><p>Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.</p> <p><b>Equal employment opportunity employer</b></p> <p>Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="nofollow">EEO Know Your Rights (English)</a> poster or <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf" target="_blank" rel="nofollow">EEO Know Your Rights (Spanish)</a> poster.</p> <p><b>Fraud prevention notice</b></p> <p>Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.</p> <p><b>E-Verify statement</b></p> <p>Employer participates in the Electronic Employment Verification Program. Please click <a href="https://www.e-verify.gov/about-e-verify" target="_blank" rel="nofollow">here</a> for more information.</p> <div> </div> <div> </div>