Forward Deployed Engineer

About the Role

Most companies make you choose: build the platform, or go deploy it. Here you do both — and that's the point.

As a Staff Forward Deployed Engineer, you're part of a single team that both delivers Afresh's AI into enterprise grocery customers and builds the platform that makes that delivery fast. You'll spend dedicated time in the field — embedded with a customer, integrating into their data, shipping AI systems on top of it — and dedicated time on the platform, turning what you just learned into reusable tooling the whole team deploys next. You build the house you live in.

Afresh leads the customer relationship and direction; you and a small team bring the technical firepower — scope and architect the work with the customer, then build it. Because you also own the platform underneath, the rough edges you hit in the field become the things you fix at the root.

This is senior, hands-on, 0-to-1 work in a space with no playbook.

What You'll Do

In the field (forward deployed)

• Partner with Afresh's account lead and the customer's technical teams to scope and architect the work — the data sources, the architecture, and the path to production.
• Embed with the customer's data and engineering teams (remote and on-site); integrate into their cloud and data platform; build production-grade pipelines and model messy enterprise data into trustworthy data products.
• Design and ship LLM- and agent-powered systems on that data — retrieval, agentic workflows, data-quality and analytics agents — reliable enough to run in production, not just to demo.

On the platform (building the house you live in)

• Harden what works in the field into the shared platform: the knowledge and grounding layer (knowledge graph, ontology, and retrieval) that makes grocery data usable by LLMs, the agent frameworks, and the serving infrastructure.
• Build the evals, tracing, and tooling that let the team measure quality — accuracy, hallucination rate, latency, cost — and ship faster on the next customer.
• Build for leverage: clean interfaces and reusable building blocks, not one-off per-customer code.

Across both

• Own the flywheel: field learnings flow straight into the platform, and platform improvements show up at the next customer.

What Makes You a Great Fit

We encourage all highly-qualified candidates to apply, even if they do not fulfill all the listed criteria.

• 5+ years building production software and data systems, with strong, production-grade code
• An architect's instinct: you can take an ambiguous problem and a messy data landscape, design a clean and workable solution, and then build it.
• Genuine AI/LLM depth — you've built real systems with LLMs and agents (retrieval/RAG, tool-use) and you evaluate quality rather than eyeball it.
• Real data-engineering depth: building and operating data pipelines, modeling messy enterprise data, and working in a modern cloud data platform (Databricks, BigQuery, Snowflake, or similar).
• Range across both modes — you genuinely like being in front of customers and going heads-down to build reusable infrastructure, and you can switch between them without one suffering. This is the role's defining trait.
• Customer-facing comfort: you work well with a customer's engineers and data teams — running working sessions, explaining your thinking, and earning trust through what you deliver.
• A bias toward ownership and momentum, and comfort traveling to customer sites regularly (~10-20%).

Nice to Have

• Experience in grocery, retail, or supply chain data domains.
• Knowledge graphs, ontologies, or semantic layers in production; graph and vector stores (pgvector, Pinecone, Weaviate) and hybrid search.
• MCP or similar tool/context protocols; agent frameworks (e.g., LangGraph); MLOps, model serving, and observability for LLM systems.
• Prior forward-deployed, solutions, or implementation engineering — or early-stage startup experience navigating rapid customer expansion.

Why Afresh?

• We're a mission-driven company that eliminates hundreds of millions of pounds of food waste in grocery stores every year — your work has direct, visible impact.
• You'll do both halves of the job: deploy with customers and build the platform you deploy — never a body-shop consultant, never an ivory-tower platform engineer.
• Be part of an engineering culture that's genuinely AI-forward — we want to be on the bleeding edge of agentic development, not watching from the sidelines.
• Senior team, high trust, and real ownership at a pivotal inflection point for how Afresh scales.
• Collaborative, supportive environment & awesome people

This is a hybrid role based in the San Francisco office (3 days/week)

This position is not eligible for company sponsorship.

Salary Band in U.S. (USD): $168,912-$253,368 + meaningful early-stage equity + benefits