Full-Time
Customer Service Representative
Posted on 4/18/2024
Holistic acne skincare products and training
Compensation Overview
$26 - $28Hourly
Junior, Mid, Senior
Danville, CA, USA
- 2+ years of experience in account management or customer service in direct-to-consumer or online wholesale business.
- Experience in a fast-paced customer service role with a sense of urgency and the ability to manage a high volume of inquiries.
- Strong project management skills and multitasking.
- Esthetics License preferred but not required, with a genuine interest in professional skincare and education.
- Provide outstanding service to customers, going the extra mile to engage and build sustainable relationships.
- Work collaboratively to deliver appropriate solutions or alternatives, ensuring timely follow-up for issue resolution.
- Record customer interactions, process accounts, and maintain accurate documentation.
- Handle data entry of orders and payments efficiently.
- Manage incoming calls and multiple CSR inboxes, multitasking with accuracy.
- Coordinate with team members and departments to respond to daily inquiries within 24 hours.
- Exercise independent thinking to meet customer expectations and positively influence their service experience.
- Collaborate with the Accounting Department and 3PL for accurate order processing.
- Monitor and track customer orders in real-time, investigating and resolving delivery issues.
- Assist customers in creating and setting up their accounts, providing guidance on certification and website navigation.
- Process return requests efficiently, verify eligibility, and manage return shipping logistics and refunds.
- Demonstrate empathy and patience while actively listening to and addressing customer concerns.
- Resolve customer complaints and conflicts effectively, ensuring overall satisfaction.
- Manage multiple customer inquiries simultaneously, prioritizing tasks based on urgency and ensuring timely responses.
- Communicate information clearly and concisely, providing detailed instructions and maintaining professional, courteous communication.
Face Reality Skincare, a specialist in professional acne products, offers a unique workplace with its focus on holistic and adaptive methods to skincare. Employees benefit from being part of a company that is committed to providing visible results, offering a proprietary training program that empowers them with exceptional knowledge and skills in dermatological health. This approach not only supports personal and professional growth but aligns with the company's dedication to tailored and effective skincare solutions.
Company Stage
Private
Total Funding
N/A
Headquarters
Danville, California
Founded
2005