Rhenus

Global freight, warehousing, logistics provider

Customer Service Representative

Customer SupportUpdated on Nov 14

Full-timeDublin, IrelandNo salary listedIn-person

About the Job

Requirements

One year of experience in a customer service-related role is desirable, not required.
Knowledge of the logistics industry is preferred.
Computer competency and working knowledge of logistics software and warehouse management systems are required.
Unrestricted access to the Irish labor market is required.

Responsibilities

Engage with customers in a friendly and professional manner to deliver service.
Manage a high volume of inbound and outbound calls, emails, and chats.
Administer customer communications for assigned accounts, including queries, complaints, and orders.
Manage assigned order-fulfillment tasks end to end, from receipt through shipping, in compliance with standard operating procedures and customer-specific processes.
Create warehouse management system picklists for warehouse personnel when orders are received.
Report stock status and material movement to customers and vendors as required.
Report customer feedback to management or the appropriate department.
Coordinate with warehouse personnel to ensure accurate information and activity records.
Enter stock-transfer information and investigate cycle-count inaccuracies for assigned accounts.
Assist the IT department with warehouse management system queries, updates, and changes.
Coordinate regular monthly, quarterly, and yearly stocktakes with the stock controller.
Log customer requests to support activity analysis and invoicing.
Log customer activity for business purposes as required.
Provide feedback to the manager to support continuous improvement and development of the logistics department and its procedures.
Support other departments with customer activity data.
Perform data entry, correction, and review.

Desired Qualifications

One year of experience in a customer service-related role.
Knowledge of the logistics industry.

What You Can Expect:

1. Managing Customer Relationships.

Engage with customers in an inviting, friendly, and professional manner to deliver exceptional service.
Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
Complete administration of all customer communications for assigned customer accounts including queries, complaints, orders etc.

2. Managing the Order Fulfilment Process

Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring all SOPs are complied with.
Adhere to any specific customer processes and procedures.
Create picklists on WMS form Warehouse Personnel when orders are received.
Report stock status and material movement to customers and vendors as required.
Report feedback from the customer to management and/or the appropriate department.

3. Supporting the Inventory Management Process.

Engage with Warehouse Personnel to ensure accurate recording of information and activity.
Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
Assist IT Department with WMS queries/updates/changes.
Coordinating with stock controller to conduct regular (Monthly, Quarterly, and Yearly) stock takes.

4. Supporting the efficient and effective operation of the Logistics Department.

Log customer requests as required to support activity analysis and invoicing.
Log customer activity for business purposes as required.
Assist with the continuous improvement and development of the department and its procedures, through provision of feedback to the manager
Support other departments in relation to customer activity data.
Data entry, correction, and review.

What You Bring:

1 year experience in Customer Service related role desirable.
Highly motivated and willing to take ownership of this role.
Ability to work own initiative and track multiple processes.
Knowledge of logistics industry (preferred).
Computer-competent with a working knowledge of logistics software/WMS systems.
Strong organisational skills and coordination abilities.
Excellent communication and interpersonal skills.
Keen on working in a fast-paced environment.
Unrestricted access to Irish Labour Market

About the Company

Rhenus

Global freight, warehousing, logistics provider

Rhenus coordinates road, air, and ocean freight, contract logistics, warehousing, and port and inland waterway services from hundreds of locations worldwide to move goods for customers across many industries. By combining multimodal transport with warehousing and value-added services, it offers end-to-end supply chain solutions that include inventory management and distribution. Its global footprint and broad service mix, along with being part of the Rethmann group, lets it deliver integrated logistics with industry-specific expertise. Its goal is to help customers move and manage goods efficiently and reliably worldwide, optimizing supply chains and connecting producers with markets.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Holzwickede, Germany
Founded: 1912

Recently Posted Jobs

Explore more opportunities at Rhenus

See more jobs