IHG

Global hotel company

Night Manager

Food & Beverage Operations ManagementPosted on Nov 11

Full-timeTürkiyeNo salary listedIn-person

A bachelor's degree in Tourism, Hospitality Management, Hotel Management, or a related field.
At least 5 years of experience in Front Office, Guest Services, or related hospitality operations, including at least 1 year of supervisory experience.
Excellent written and spoken English.
Advanced knowledge of OPERA PMS and proficiency in Microsoft Office applications.
Strong leadership, communication, and interpersonal skills.
Excellent guest relations and problem-solving abilities, with a proactive and solution-oriented approach.
Ability to manage multiple tasks, prioritize responsibilities, and make effective decisions under pressure.
Strong organizational and time-management skills.
Ability to coordinate effectively with different departments and maintain operational efficiency.
Professional appearance and commitment to personal presentation standards.
Flexibility, responsibility, and ability to work independently during overnight shifts.
Strong commitment to hospitality, guest satisfaction, and service excellence.

Act as the Manager on Duty during overnight shifts, overseeing hotel operations and ensuring operational continuity.
Ensure high standards of hospitality, guest service, and guest satisfaction throughout the overnight shift.
Represent hotel management in addressing and resolving guest concerns, complaints, and operational issues.
Supervise and coordinate overnight Front Office operations, ensuring efficient service delivery and adherence to established procedures.
Coordinate with relevant departments to ensure smooth hotel operations and effective communication.
Take a hands-on approach to resolving complex guest situations and operational challenges when necessary.
Oversee night audit procedures, financial transactions, and daily operational reports to ensure accuracy and compliance.
Monitor safety and security procedures and respond effectively to emergencies or unexpected situations.
Ensure compliance with IHG brand standards, hotel policies, and established operational procedures.
Prepare accurate shift reports and ensure effective handover of relevant information to the morning management team.
Support and guide overnight team members to maintain service quality, teamwork, and operational efficiency.
Perform other reasonable duties as assigned by hotel management.

Job Description

Acting as the Manager on Duty during overnight shifts, overseeing hotel operations and ensuring operational continuity.
Ensuring the highest standards of hospitality, guest service, and guest satisfaction throughout the overnight shift.
Representing hotel management in addressing and resolving guest concerns, complaints, and operational issues.
Supervising and coordinating overnight Front Office operations, ensuring efficient service delivery and adherence to established procedures.
Coordinating with relevant departments to ensure smooth hotel operations and effective communication.
Taking a hands-on approach to resolving complex guest situations and operational challenges when necessary.
Overseeing night audit procedures, financial transactions, and daily operational reports to ensure accuracy and compliance.
Monitoring safety and security procedures and responding effectively to emergencies or unexpected situations.
Ensuring compliance with IHG brand standards, hotel policies, and established operational procedures.
Preparing accurate shift reports and ensuring effective handover of relevant information to the morning management team.
Supporting and guiding overnight team members to maintain service quality, teamwork, and operational efficiency.
Performing other reasonable duties as assigned by hotel management.

Qualifications

Bachelor’s degree in Tourism, Hospitality Management, Hotel Management, or a related field.
Minimum 5 years of experience in Front Office, Guest Services, or related hospitality operations, including at least 1 year of supervisory experience.
Previous experience in an international hotel chain is preferred.
Excellent command of English, both written and spoken.
Advanced knowledge of OPERA PMS and proficiency in Microsoft Office applications.
Strong leadership, communication, and interpersonal skills.
Excellent guest relations and problem-solving abilities with a proactive and solution-oriented approach.
Ability to manage multiple tasks, prioritize responsibilities, and make effective decisions under pressure.
Strong organizational and time-management skills.
Ability to coordinate effectively with different departments and maintain operational efficiency.
Professional appearance and commitment to personal presentation standards.
Flexible, responsible, and capable of working independently during overnight shifts.
Strong commitment to hospitality, guest satisfaction, and service excellence.

We would like to meet and interview Night Manager candidates.