Full-Time

Customer Success Manager

Mid-Market

Confirmed live in the last 24 hours

Klue

Klue

201-500 employees

AI-powered competitive intelligence platform

AI & Machine Learning

Mid

Toronto, ON, Canada

Requirements
  • Product expertise in various use cases and user personas
  • Ability to influence and inspire customers
  • Understanding of key SaaS metrics
  • Strong internal and external relationship-building skills
  • Resilience and tenacity in ensuring customer success
Responsibilities
  • Maximize customer value and minimize churn
  • Own the customer experience and business outcomes
  • Develop and maintain product and content expertise
  • Influence customers to drive internal change management
  • Turn around common at-risk scenarios
  • Understand key SaaS metrics and important metrics for Klue

Klue is an AI-powered Competitive Enablement platform that integrates external competitive intelligence with internal knowledge, empowering revenue teams to make informed decisions and win more business. The platform enables enterprise sales teams to access dynamic insights about competitors, leveraging AI to collect, curate, and deliver actionable competitor insights.

Company Stage

Series B

Total Funding

$88.2M

Headquarters

Vancouver, Canada

Founded

2015

Growth & Insights
Headcount

6 month growth

5%

1 year growth

6%

2 year growth

25%

Benefits

Competitive base compensation

Extended health & dental benefits

Unlimited vacation

Employee Stock Option Plan

Pension fund

Yearly fully-paid trips to Vancouver headquarters

Free access to an online learning tool offering many engineering courses