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Mercier Consultancy Group

Dutch Speaking PayPal Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid European Union passport is mandatory.
  • Strong proficiency in English to navigate global FinTech internal tools and training materials.
  • Strong problem-solving skills and digital literacy.

Responsibilities

  • Provide high-quality support to Dutch-speaking users regarding their digital wallet and FinTech payment accounts.
  • Resolve inquiries related to transaction disputes, account security, and fund management.
  • Ensure compliance with global FinTech security protocols and financial regulations.
  • Collaborate with internal departments to enhance the user experience for the global financial service platform.
  • Maintain detailed documentation of customer interactions within secure customer relationship management systems.
  • Stay updated on emerging trends in the FinTech industry to provide expert advice to users.
  • Contribute to team targets by maintaining service quality and efficiency.

Desired Qualifications

  • Prior experience in customer service or the financial industry is highly valued.

About the Company

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