Nevada, USA+4 moreMore locations: Minnesota, USA | Sparks, NV, USA | Wisconsin, USA | Illinois, USA
HybridFrequent domestic travel of 25–50% and occasional international travel is required.
About the job
Requirements
At least 4 years of direct work experience, or at least 2 years for career-level candidates.
A Bachelor’s degree from a four-year college in Engineering or a related field; other combinations of education and experience may be considered.
A valid driver’s license with a satisfactory driving record.
Strong customer service skills and the ability to manage high-stress situations professionally.
The ability to respond promptly to customer needs and gather feedback to drive continuous service improvement.
Training and development in the machine tool industry, current technologies, and company product lines.
Knowledge of and ability to follow safety and security protocols.
The ability to work independently with minimal guidance and make decisions outside standard operating procedures when necessary.
Familiarity with relevant industry regulations and standards.
The ability to lift 75 pounds, with frequent bending and lifting performed safely.
Responsibilities
Install, troubleshoot, repair, modify, overhaul, and refurbish standard equipment, special-purpose equipment, and system components at customer locations.
Integrate equipment with customer and third-party vendor equipment as needed.
Provide after-sales technical support and machine-maintenance training to customers.
Perform preventive maintenance on customer equipment as required.
Communicate with customers to schedule installations, repairs, and preventive-maintenance work and provide estimated arrival times for unscheduled service requests.
Respond to technical questions and routine customer and sales inquiries regarding equipment operation and performance.
Participate in trade shows as required.
Perform on-site preventive maintenance, troubleshooting, repairs, equipment modifications, and equipment installations for medium- to highly-complex systems.
Maintain equipment documentation related to internal assembly, testing, setup, and troubleshooting.
Deliver startup services and customer training during installations.
Job Description:
What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Senior Field Service Engineer opportunity. This role reports into EDS, an Ellsworth Corporation company. Candidates must be located either in Sparks, NV or in the Midwest (Milwaukee, Chicago, or Minneapolis areas). We are also open to hiring career level candidates, depending on experience.
Do you have experience with machine maintenance, repair, and troubleshooting and enjoy working directly with customers? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!
Ellsworth Dispensing Solutions provides the solutions to make parts. We are the knowledge leader in dispensing solutions. Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Field Service Technician opportunity at Ellsworth Dispensing Solutions, located in Sparks, NV. Click here to find out more about the markets we serve and here to learn about our consumer and manufacturing products!
This role performs on-site preventive maintenance, troubleshooting, repairs, equipment modifications and installations of equipment ranging from medium to highly complex systems for national and international customers. Maintains equipment documentation related to internal assembly, testing, set-up, and troubleshooting. Delivers start-up services and customer training during installations.
Responsibilities
Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and special purpose equipment and system components at customer locations
Integrates equipment with customer and/or third-party vendor equipment, as needed
Provides after-sales technical support and machine maintenance training to customers
Performs preventive maintenance on customer equipment as required
Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and estimated arrival times for unscheduled service requests
Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance
Participates in trade shows as required
PERKS & BENEFITS
As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.
Qualifications
4+ Years of direct work experience (2+ years for career level candidates)
Bachelor’s degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
Must possess and maintain a valid driver’s license with a satisfactory driving record.
Strong customer service skills with the ability to manage high-stress situations with professionalism
Able to respond promptly to customer needs and actively gather feedback to drive continuous service improvement
Continuously pursues training and development opportunities, including an in-depth knowledge of machine tool industry, latest technologies and company product lines
Knowledge and ability to adhere to safety and security protocols to ensure a safe working environment
Ability to work independently with minimal guidance, including making decisions which may be outside standard operating procedures
Familiarity with relevant industry regulations and standards
Frequent travel – 25-50% domestic and occasional international
The ability to lift 75 lbs., frequently bending and lifting safely