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International Rescue Committee

Global humanitarian nonprofit delivering emergency relief

Moderator - Signpost

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeBuenaventura, Valle del Cauca, ColombiaCOP3.7M

About the Job

Requirements

  • Professional degree in Social Work, Human Rights, Psychosocial studies, or a related field.
  • At least six months of experience in protection, especially working with refugees, migrants, or displaced people, through volunteer or professional experience.
  • Strong command of computer equipment and technology, with familiarity with Windows, Android, Skype, Microsoft Suite, and Google Docs.
  • Knowledge of social media platforms such as WhatsApp or Facebook and their cultural use.
  • Emotional intelligence and empathy when communicating with users experiencing difficult circumstances.
  • Understanding of language nuance and ability to apply communication guidelines in written responses.
  • Understanding of the importance of accurate information and sound judgment to ensure responses are accurate.
  • Ability to work independently and as part of a team.
  • Respect for people from all walks of life.
  • Strong attention to detail.
  • Commitment to finding accurate information for people in crisis.
  • Knowledge of regularization, health-service affiliation requirements, and legal processes.
  • Correct use of grammar and spelling.

Responsibilities

  • Respond to messages and comments received through InfoPa’lante social media channels, with support from a team of experts and moderation guidelines.
  • Engage users in online conversations.
  • Follow the protocol for escalating communications involving vulnerable cases to protection specialists.
  • Develop strategies for identifying representative and notable comments, and write a daily communications analysis covering post responses, conversation trends, and information gaps.
  • Continuously share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team.
  • Collaborate with editorial and social media teams to develop comprehensive, well-researched responses.
  • Analyze information gaps among refugee populations to inform future content creation.
  • Make referrals in protection-risk cases.
  • Prepare reports on activities performed.
  • Stay current with newly published information and attend regular training as needed.
  • Perform other duties relevant to the role as assigned.

Desired Qualifications

  • Experience administering a Facebook Fan Page.
  • Customer service experience.

About the Company

International Rescue Committee

Global humanitarian nonprofit delivering emergency relief

Emergency relief and long-term support provider active in 40+ countries and 26 U.S. cities, offering health, education, safety, economic, and protection services to people affected by conflict, displacement, or disasters. It runs refugee resettlement, mental health care, primary healthcare, vocational training, and protection programs, with operations that combine direct services and advocacy. Its distinct approach comes from a large global footprint, extensive field experience, a focus on dignity and resilience, and evidence-based programs supported by initiatives like the Airbel Impact Lab. The goal is to lessen suffering, protect human rights, and help communities recover and thrive through inclusive, long-term strategies that empower those affected by crises.

Company size
10,001+
Company stage
Grant
Total funding
$500K
Headquarters
New York City, New York
Founded
1933

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