Operations Manager

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

JOB OVERVIEW/SUMMARY:

The Operations Manager who will play a cross-functional Operations role encompassing the functions of Supply Chain (SC), Safety & Security (S&S), Facilities Management (FM), and Information Technology (IT) infrastructure for the IRC Korea, Seoul Office. The job holder will serve as the primary focal point for the HQ-based Senior Director of Business Operations, and the primary liaison for functional staff supporting the Korea office, including the Regional Supply Chain Director (RSCD), Regional S&S Director, Regional IT Director and Facilities Management. This position is expected to contribute to setting strategic direction and operational problem-solving through the areas of professional expertise. This position reports directly to the Head of Finance & Support Functions. Read more about the IRC here: https://www.rescue.or.kr

KEY AREAS OF RESPONSIBILITIES:

• Supply Chain (40%)

• Manage all procurement for IRC in compliance to IRC and donor policy and procedures

• Maintain complete procurement files on docutrail (digital) and hard copy files.

• Lead on RFQ and tender processes.

• Collaborate with other functions to ensure procurement plans are in place to enable strategic and efficient procurement.

• Lead on market assessment to ensure contextual awareness of supplier capacity and collect market intelligence.

• Liaise with Finance to ensure suppliers are paid in time.

• Provide training for staff on Supply Chain policy and procedures.

• Integra System (30%)

• Be the subject matter expert (SME) for supply chain and provide training to staff when required.

• Ensure all procurement is done through Integra system.

• Work with regional Integra Advisor to resolve system issues in timely manner.

• Lead on monthly, quarterly and annual period Supply Chain period close activities.

• Safety and Security (10%)

• Serve as the office’s primary focal point for day-to-day S&S matters.
• Coordinate immediate incident management, including filing police reports.
• Reporting of S&S incidents involving covered persons in accordance with established IRC protocols.
• Coordinates all the office safety and security related work procedures and files compliance reports to the central S&S QH function advises HQ External Relations on security regarding security incidents.
• Develop office-specific S&S onboarding materials, ensuring the provision of S&S briefings to new staff and covered persons.
• Coordinate a minimum of one emergency evacuation exercise at the office or program site level per year and other appropriate trainings, as advised by Security Risk Assessment findings.

• Information Technology (IT)(10%)

• Serve as the office’s primary focal point for IT and communications infrastructure, hardware, and software matters.
• Coordinates with the Regional IT unit all procedures and steps regarding IT.
• Educate staff about IT support resources, including appropriate channels for incident reporting.
• Work with regional and HQ IT teams to address any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers.

• Facility Management(10%)

• Manage office and equipment leases, coordinate repairs and improvements with property managers as needed.
• Coordinate the allocation of workspaces and support related employee lifecycle needs such as building access.
• Coordinates with Global Real Estate & Working Solutions all facility management activities.
• Support the smooth functioning of office infrastructure, including communications equipment and service.
• Assist with planning and coordinating office events and meetings.
• Other tasks as requested in line with the scope of responsibilities.

Key Working Relationships:

• Position Reports to:  Sr. Manager, HR & Supporting functions
• In coordination with: Regional Supply Chain, Regional IT, Regional Security, Regional Integra

Internal and/or external contacts:

• Internal: Global Supply Chain Director (GSCD), S&S Director (SSD), Regional IT Director (RITD) and Facilities Managements.
• External: Vendors, local police, fire representatives, facility owners/managers, etc.

Job Requirements:

• University Degree in related fields
• Minimum 3 years experience in procurement.
• Clean record.
• Proficiency in spoken and written Korean and English,
• Diligent with an excellent sense of judgment.
• Strong interpersonal and negotiation skills.
• Ability to work simultaneously on multiple tasks.
• Willingness and ability to work effectively with a wide variety of people.
• Be part of a team and coordinate with project personnel.
• Excellent digital literacy, especially working with spreadsheets (Excel).
• Knowledge/experience in ERP systems desirable.

Disclaimer Clause: This job description is not an extensive list of the skills, effort, duties and responsibilities associated with position.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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