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Lalamove

On-demand last-mile delivery platform

Operations Staff

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeHanoi, VietnamNo salary listed

About the Job

Requirements

  • Demonstrate an open mindset and strong communication skills to engage with and influence people from diverse ages, nationalities, experience levels, and backgrounds.
  • Be patient, careful, and willing to adapt to new challenges.
  • Be able to prioritize and think systematically while handling multiple issues without compromising quality.
  • Be self-motivated and adaptable in a changing work environment.
  • Have a university or college degree.
  • Have at least one year of relevant experience in operations or customer service.
  • Be proficient in Microsoft Office, especially Excel.
  • Be fluent in spoken and written Vietnamese.

Responsibilities

  • Maintain a stable active driver supply, implement promotional programs, and optimize vehicle utilization.
  • Provide direct guidance to driver partners to improve customer service quality and ensure compliance with standard operating procedures and service-level agreements.
  • Apply Lalamove logos to driver-partner trucks and ensure the labels meet the standards for each truck type.
  • Propose improvements to simplify and streamline daily operational tasks.
  • Support reviews of current standard processes in the Operations department.
  • Meet individual and Driver Operations team targets.
  • Perform other duties and special projects as requested by the direct manager.

Desired Qualifications

  • Be energetic, collaborative, responsible, and organized.

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size
5,001-10,000
Company stage
Series F
Total funding
$2.5B
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013

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