Information Technology and Audio Visual Events Support Technician Level 2

IT AV EVENTS & SUPPORT TECHNICIAN LEVEL 2

Division: Support Services Department: Information Technology Services

Experience: Advanced Job Code: TBD

Supervisor/Reports To: Charlie Cable Start Date: 9/02/2026

Support the planning and execution of campus events by assisting with advanced A/V and IT operations. This position is ideal for students with prior experience in event support or A/V technology who are looking to expand their leadership and troubleshooting skills. In addition to set-up and monitoring, Level 2 assistants will help train new student staff, troubleshoot real-time issues, and serve as primary contacts for on-site event tech support when needed. Responsibilities and Career Competencies:

1. Lead or assist with setup and teardown of complex A/V and IT systems for campus events – C, TW, P, T, L
2. Serve as on-site technical support for events, handling troubleshooting and escalated issues – CT, T, C, P
3. Provide guidance, mentorship, and informal training to Level 1 student staff – L, TW, C, P
4. Coordinate closely with event organizers and university staff to confirm A/V requirements – C, P, TW, CT
5. Assist in testing and configuring advanced A/V systems, including A/V over IP setups and hybrid event platforms – T, CT, P
6. Maintain equipment inventory and assist with routine maintenance and updates – T, P
7. Act as a liaison between the IT department and event coordinators to ensure high-quality service – C, P, CTR
8. Support ongoing efforts to improve processes and event tech procedures – CT, L, CSD

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

In the following sections check all boxes that apply to your job.

Computer Skills: ☒ Word, ☒ Excel, ☒ PowerPoint, ☐ Canva, ☒ Social Media & New Technology,                    ☐ Other: _________________________

Other Skills: ☒ Attention to detail, ☒ Strong active listening abilities, ☐ Public speaking,                ☒ Written & verbal communication, ☒ Customer focused, ☒ Willingness to learn new things

Work Schedule: ☐ Su ___ to ___; ☐ M ___ to ___; ☐ T ___ to ___; ☐ W ___ to ___; ☐ R ___ to ___;               ☐ F ___ to ___; ☐ Sa ___ to ___; ☒ Hours vary depending on workload (Check days that apply, insert hours if set, otherwise, check “Hours vary depending on workload”.)

Work Conditions: ☒ Heat, ☒ Cold, ☐ Odors/Smoke, ☐ Toxic Agents, ☐ Dust, ☐ Machinery,          ☒ Light Intensity, ☒ Noise, ☒ Vibrations, ☒ Wetness, ☒ Humidity, ☐ Electrical Currents,                ☐ Other: _________________________

Physical Demands: ☐ Keyboarding, ☒ Reaching/Handling, ☒ Stooping/Kneeling,                             ☒ Crouching/Crawling, ☒ Pushing up to _50_ lbs., ☒ Pulling up to _50_ lbs., ☒ Lifting up to _50_ lbs.,     ☒ Carrying up to _50_ lbs., ☒ Climbing, ☐ Balancing, ☐ Other: _________________________

Number of Positions: 1

Pay Rate: 10.50

Location: Armington 017

Additional Comments: Add additional comments for job applicants here.

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.