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Enova

ML-powered online lending platform

Small Business Collections Representative

Finance & BankingConfirmed live in the last 24 hours
Full-timeDenver, CO, USA

About the Job

Requirements

  • Strong verbal communication and negotiation skills.
  • Aptitude to express empathy and patience while discussing sensitive issues.
  • Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations.
  • Ability to exceed goals in a fast-paced, metric-driven environment.
  • Computer proficiency and accurate data entry skills.
  • Knowledge of Fair Debt Collection Practices Act and Fair Credit Reporting Act practices.

Responsibilities

  • Handle inbound and outbound calls to customers regarding overdue payments.
  • Find solutions for customers who are past due on their accounts to bring them back up to date.
  • Follow up with customers via email and answer their questions.
  • Maintain accurate, up-to-date information about customer interactions.
  • Move existing customers through various stages of delinquency with proficiency to bring loans to a current status.
  • Follow all collection laws and legal practices.

Desired Qualifications

  • Prior experience using Salesforce.

About the Company

Enova

ML-powered online lending platform

Enova is a financial technology company that provides online lending options for non-prime consumers and small businesses. It uses a machine learning-powered platform to evaluate credit risk and manage loans, enabling fast and accessible credit beyond traditional banks. Its products include personal loans, small business loans, and lines of credit, which are funded directly and in partnership with traditional banks that use Enova’s technology to extend credit to more customers. This approach helps people and small businesses that are often underserved by banks stay financially supported. Enova differentiates itself by focusing on underserved borrowers, using data-driven credit decisions, and maintaining a diversified revenue mix from interest and fees. Its goal is to expand access to trustworthy credit, helping customers cover emergencies and grow their businesses while collaborating with banks to widen lending options.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Chicago, IL
Founded
2004

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