Head of Department

Job Description

Ensure the smooth running of the hotel, where all areas of the business operation are managed and that the guest service experience is delivered to the highest levels, ensuring both property and company standards are attained and adhered to.

Working proactively with Heads of Department and key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

Implements strategies where key hotel metrics are identified, communicated and delivered where reports and tracking tools are reviewed and acted upon to ensure that strategies and initiatives are attained or exceeded.

Working with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values.

Works to deliver the hotel budget and business plan, ensuring that all areas of the hotel operation are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance.

Build and maintain effective working relationship with all key stakeholders and business partners both internal and external ensuring that all communications and activities are controlled and undertaken in a timely manner.

Reviews and scrutinizes business operations, in accordance with company policy, objectives and best practices, providing recommendations that will drive financial performance and provide added value.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

• Proven experience in a Hotel Management at Head of Department Level or above
• Strong problem-solving capabilities with the ability to adapt to changing environments
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations 
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Outstanding analytical and strategic skills improving the business from a financial perspective
• Excellent ability to work collaboratively across functions and cultures in a global environment
• Skilled with Microsoft Office software
• An open, positive and communicative personality

Ability to handle multiple challenging priorities and assignments

Additional Information