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AXA

Global insurer offering life, property, casualty

Agency Development Representative

Sales OperationsPosted on Nov 10
Full-timeLyon, France

About the Job

Requirements

  • A successful initial experience in sales animation and customer relations.
  • Ideally, good knowledge of the AXA environment, including its ecosystem, partners, and offerings.
  • A good foundation in insurance contracts covering protection, health, retirement, savings, banking, and wealth management solutions.
  • Proficiency with sales and management-tracking tools, including Salesforce and its query tool, CALC, PICA, AGIPI space, and Mon AXA.
  • Comfort with AXA's regulatory environment and ability to deploy it across AXA A2P offerings.
  • Ability to speak comfortably in public during activities and to teach or explain effectively.
  • Business acumen, organization, and rigor.

Responsibilities

  • Identify and implement, with network inspectors, agency efficiency levers to optimize organization and digitize the agency.
  • Develop an efficiency culture to support deployment of the STELA program, including optimizing management of incoming agency workflows and animating the client portfolio.
  • Work with the A2P Operational and Commercial Efficiency unit and the Workplace and Digitalization team to engage agency employees and deploy the DAC and other measures and tools.
  • Support employees' skills development from onboarding, alongside the agent, through workshops, presentations, and paired work.
  • Help organize and run the national employee convention with the Operational and Commercial Efficiency unit.
  • Organize and run sales workshops, including PRVT scripts, phoning sessions, and sessions on handling objections when selling simple products, as well as workshops to strengthen employee skills.
  • Deliver workshops on business tools, digital development tools such as MonAXA and the agency showcase, KYC, and customer relations to increase cross-selling and agency digitalization.
  • Build collaboration and a community among employees through activities such as challenges, experience sharing, and Teams groups.
  • Provide individual and group support to agency employees through in-agency presence, aligned with business priorities set by the IC and the agent.
  • Increase portfolio activity to raise the multi-equipment rate among customers of structured agencies and contribute to improved retention and loyalty.
  • Support the management and development of cross-selling for directly managed customers in the region by finalizing contracts in progress, updating KYC, running ACT campaigns, promoting products such as MaPa, health, and retirement reversals, and opening customer spaces.
  • Increase use of business-development tools, including Salesforce, Requêteur, PICA, and CALC.

Desired Qualifications

  • Good knowledge of the AXA environment, including its ecosystem, partners, and offerings.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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