Point-of-Sale Specialist - L2 Support
About the job
- At least 2 years of experience working with or supporting original equipment manufacturer or bespoke software and hardware within the payments industry.
- Experience in application support, release management, and incident management.
- Experience troubleshooting point-of-sale hardware and terminal software, network, and communication problems, including TCP/IP and GPS.
- Experience working in multi-vendor teams, raising issues, and pushing for timely resolution.
- Ideally, Microsoft Network certification and/or CompTIA certifications such as A+, Network+, or Cloud+.
- Handle level 2 support for terminal-related issues and process technical inquiries regarding point-of-sale systems.
- Proactively identify hardware or software issues in terminals, resolve them, or escalate them to vendor teams to restore services.
- Install and maintain point-of-sale systems, software, and interfaces.
- Liaise with suppliers and coordinate activities with support partners and vendors.
- Create operating manuals, checklists, and training manuals or materials.
- Coordinate daily operations between customers, internal IT, and specialist departments, including operational emergencies.
- Resolve hardware, software, network, and communication problems in point-of-sale systems and related applications.
- Organize mass rollouts of terminal software, administer systems, and create and update tickets.
- Proactively monitor terminal health and issues and raise them with vendors and merchants as required.
- Own and support the Terminal Management System.
- Experience with Verifone and MX51 is desired.
About the company
Payreto provides modular financial process outsourcing for financial organizations, offering customizable options for individual workflows or entire business processes. It operates in a PCI Level 1 certified environment to ensure data security and compliance, and supports clients with 24/7 global coverage. It differentiates itself with white-label services that keep end customers unaware of the outsourcing, plus a flexible, scalable delivery model and access to a globally experienced staff. Its goal is to help financial organizations grow and scale efficiently by improving operational efficiency while preserving the client’s brand and providing actionable insights through regular reporting.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Makati, Philippines
Founded
2011
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Simplify's Take
What believers are saying
- LinkedIn showed 182 employees and active 2026 hiring across multiple functions.
- Payreto's February 2026 launches expand product breadth and deepen merchant integration value.
- Finparx remains founder and lead investor, providing strategic backing and continuity.
What critics are saying
- Payreto's PSP dependence means client volume drops instantly after partner switching decisions.
- A 2012 seed round signals weak capital reserves for product expansion.
- Vanthor's AI compliance push creates execution risk; stalled adoption hurts 2027 positioning.
What makes Payreto unique
- Payreto launched Flex and Meta Gateway in February 2026 for white-label payments.
- Paysourcing, launched January 2026, keeps Payreto anchored in modular payment outsourcing.
- Makati-based hiring across KYC, finance, and engineering supports end-to-end delivery depth.
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Benefits
Flexible Work Hours
Hybrid Work Options
Health Insurance
Life Insurance
Professional Development Budget