Regional Billing Specialist

Job ID:42155
 

Regional Billing Specialist

Lloyd’s Register

Location: Athens, Greece

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)

What we’re looking for

We are looking for a Regional Specialist to act as the regional focal point for Contract-to-Bill processes, bridging the gap between customers, commercial teams, operations, and centralized processing teams. This role is critical in ensuring local invoicing requirements, statutory obligations, customer expectations, and service level commitments are met while supporting continuous improvement across the Quote-to-Cash ecosystem.

You will leverage your regional knowledge, customer insight, and operational knowledge to support efficient billing processes, resolve escalations, improve performance, and provide specialist guidance to Contract-to-Bill teams.

What we offer you

• The opportunity to work for an organization that has a solid sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
• A Full-time role

The role

• Act as the regional liaison between clients, commercial teams, operations teams, and Contract-to-Invoice & Collections teams.
• Ensure local customer requirements, commercial context, and regional business needs are effectively communicated to centralized processing teams.
• Support compliance with regional statutory invoicing requirements and local regulations.
• Process in-service contract setup, service order creation, and service order closure requests in line with agreed service levels and quality standards.
• Serve as the regional point of contact for urgent customer, billing, and account manager requests.
• Manage regional billing-related queries and complaints, ensuring timely resolution and customer satisfaction.
• Monitor regional performance against Contract-to-Cash service level agreements and key performance indicators.
• Identify recurring billing, query, and collection issues and implement corrective actions with relevant stakeholders.
• Investigate root causes of operational issues and contribute to process improvement initiatives.
• Manage escalations requiring local experience, judgement, or senior stakeholder involvement.
• Deliver regional training and knowledge-sharing activities for Contract-to-Bill team members.
• Support compliance with health, safety, quality, and operational requirements across all activities.
• Promote a culture of continuous improvement, customer focus, and operational excellence.
• Compliance & Reconciliations: Ensure regional billing activities adhere to company controls, client contracts, and applicable local and governmental regulations.
• Dispute & Denial Resolution: Investigate billing discrepancies, manage claim denials, review unbilled receivables, and resolve complex customer inquiries.
• Cross-Functional Collaboration: Partner with Sales, Operations, and Customer Service teams to maintain accurate pricing, contract terms, and service-related information.

What you bring

• Bachelor’s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline 
• Previous experience managing commercial discussions with customers in an engaged manner
• Previous experience in contract administration, billing, service delivery, order management or operational support  
• Solid knowledge of contract-to-invoice processes, including billing, credit notes, service orders, invoice dispute handling and contract management 
• Well-developed analytical and problem-solving skills, with the ability to identify root causes and produce effective solutions. 
• Ability to manage priorities, deliver against SLAs/KPIs and support team performance. 
• Previous experience of identifying and supporting process improvement within a team, delivering measurable gains in accuracy, efficiency or turnaround time   
• Ability to lead, motivate, coach, and develop a productive team. 
• Confidentiality /data handling - Given the role seat across contracting, invoicing, data protection and financial control, compliance would be expected. 
• Sector exposure - experience in a shared service /global business service or a SSC environment 

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to manage tasks and prioritize them toward meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is motivated and willing to take initiatives
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

#LI-KC1

About us 

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Be a part of 

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place. 

Want to apply. 

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It doesn’t matter who you are, what you have experienced, how you identify, how old you are, where you are from, what your beliefs are or how your brain or body works – the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We don’t just talk about our differences, we celebrate them! 

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you. 

 If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy. 

We care, we share, we do the right thing.

If you have further questions about this role, please contact us at [email protected] and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyd's Register:

Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.

   As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

Find out more about Disability Confident at: www.gov.uk/disability-confident

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The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).