Operations Specialist

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

We are looking for an Operations Specialist to join our Rides team in Sumqayit. You will be the main link between Bolt and our Fleet partners, helping them grow, earn more and deliver the best possible service to riders.

You will maximise Fleet performance through proactive outreach, expert advice and strong relationships. That means promoting earning opportunities and new features, supporting underperforming Fleets, and helping our best partners become real Bolt ambassadors. You will also keep a close eye on the quality of our Fleet portfolio, because good service for riders starts with good Fleets.

This is a hands-on, high-ownership role. You will spend your time both behind a screen, analysing marketplace, supply and Fleet quality data, and out in the field, meeting Fleets in person and learning what drives their decisions. You will report to the Operations Manager and work closely with the Local Team and the Growth Analytics team.

Main tasks and responsibilities

• Fleet Growth & Relationship Management: Communicate regularly with Fleet partners to strengthen their preference for Bolt and bring more supply to the platform. Prioritise top accounts, share their performance gains creatively, and personally advise underperforming Fleets on how to improve. Escalate Fleet payout issues to the Operations Manager and drive fast solutions.
  

• Campaigns, Features & Loyalty: Promote current earning opportunities (campaigns, promos, loyalty offers) and drive fast adoption of new features. Collect Fleet feedback on missing features or offers and take it back to the team.
  

• Marketplace Analysis: Monitor marketplace behaviour and analyse supply, demand, ride statistics, referral and bonus campaigns, and Fleet retention and churn. Turn the findings into data-driven suggestions and actions together with the Local Team and Growth Analytics.
  

• Fleet Quality & Compliance: Track Fleet quality, compliance and rider ratings, and act directly with Fleets when needed. Educate partners on how service quality affects their earnings and promote best practices for rider satisfaction.
  

• Competitive Intelligence & Market Launches: Regularly discuss earnings with Fleets, gather competitor insights and benchmark data, and set up reliable ways to follow competitor activity in near real time to keep Bolt's offer competitive. Help launch new markets within the country through market research, adding supply, system configuration and launch coordination, and be ready to support riders on site when needed.
  

• Team Performance, Ways of Working & Regulatory Awareness: Measure the Operations team's performance and efficiency, suggest improvements, share knowledge, support teammates and stay active in relevant channels and projects. Stay informed about the local regulatory landscape, its impact on Bolt, and Bolt's regulatory goals.
  

About you

• Experience: 2+ years in an operations, account management or partner-facing role, ideally in a fast-paced environment such as mobility, ride-hailing, logistics or a marketplace business.

• Communication & Relationship Building: Fluent in Azerbaijani and English. You are a natural communicator with a persuasive, friendly and professional style who builds trust, whether presenting data or talking with a sceptical Fleet owner, and you speak about partners with respect, in and out of work.

• Analytical Skills: Strong numerical skills and high proficiency in Google Suite (Sheets/Docs). You are confident using data to decide what to do next.

• Proactive Mindset: You are resourceful and work independently towards ambitious goals. When something isn’t working, you find a way to fix it.

• Hands-on Ownership: You hold yourself accountable for results, not just tasks. No job is too small if it helps hit our targets or improves the partner and rider experience.

• Growth Mindset & Adaptability: You give and receive feedback openly, own your learning and career growth, and are happy to speak up with your thoughts. You thrive in a role where priorities can shift quickly.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.